108 posts
    Has collected 10+ items on Envato Market Has been part of the Envato Community for over 1 year Sells items exclusively on Envato Market Located in Europe
themespirit says

I believe that this is something that PayPal have requested, I don’t think Envato have any choice or control regarding this issue. Please correct me if I am wrong.

It’s to do with Paypals’ policies on consumer protection, unfortunately buyers always seems to get more protection that sellers.

Obviously I do not have any first-hand experience yet, but I can see that this could become a worrying problem, and personally I would like to see that persons account banned if no legitimate reason for refund is given.

Surely if a theme does not work as it should then it shouldn’t get past the Envato approval process anyway. So strictly speaking a person should not be able to get a refund for a broken item, as no item should be broken… or am I just living in a dream world!

I think the only way that this issue could change is if Envato create their own payment system and set their own rules on refunds and bypass Paypal. Although this is probably never likely to happen.

1749 posts Don't Worry, Be Happy
    Has referred 200+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+8 more
FinalDestiny says

If Envato would do that, we’d lose lots of sales, it’s better to have 100 sales and 2 refunds rather than having 30 sales and 0 refunds.

I’ve had just 2 refunds so far, can’t see any problem with those, this happens on all the marketplaces / clubs that accept PayPal payments

31 posts ozythemes.com
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
+5 more
freevision says

If Envato would do that, we’d lose lots of sales, it’s better to have 100 sales and 2 refunds rather than having 30 sales and 0 refunds. I’ve had just 2 refunds so far, can’t see any problem with those, this happens on all the marketplaces / clubs that accept PayPal payments

Hello mate. I’m not blaming Envato or anybody else. My point is this is gap to take advantage from us. I want Envato and all fellow authors to see this issue. For sure comparing 100 sales and 2 refunds is nothing. In my case it started to happen very oftenly and makes me think that every sales turn out as reversal causing another loss on my side. Plus once your beloved items has released in warez + share sites your loss will be much grown and spend days to track’em and delete all those illegal shared links. This is happened before and happening all of us.

So my point is revoking access to downloadable item isn’t a complete solution If a customer has interested to buy an item, there must be rules and policies before payment that make customer to be ensure. If it’s too easy to get refund and steal a free copy of products how can we trust eachother as an authors and customers?

1749 posts Don't Worry, Be Happy
    Has referred 200+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
+8 more
FinalDestiny says

There’s nothing you can do, you can cancel a payment even from the bank, at most you can do is withdraw access for the product and ban that user, which is exactly what Envato does right now.

31 posts ozythemes.com
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
+5 more
freevision says

I believe that this is something that PayPal have requested, I don’t think Envato have any choice or control regarding this issue. Please correct me if I am wrong.

It’s to do with Paypals’ policies on consumer protection, unfortunately buyers always seems to get more protection that sellers.

Obviously I do not have any first-hand experience yet, but I can see that this could become a worrying problem, and personally I would like to see that persons account banned if no legitimate reason for refund is given.

Surely if a theme does not work as it should then it shouldn’t get past the Envato approval process anyway. So strictly speaking a person should not be able to get a refund for a broken item, as no item should be broken… or am I just living in a dream world!

I think the only way that this issue could change is if Envato create their own payment system and set their own rules on refunds and bypass Paypal. Although this is probably never likely to happen.

+1 mate :)

31 posts ozythemes.com
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
+5 more
freevision says

Nobody else having the same issue?

66 posts
    Has been part of the Envato Community for over 3 years Has referred 10+ members Has sold $250,000+ on Envato Market Had an item featured in an Envato Bundle
+3 more
Diabolique says

The source of problem is a Visa & MasterCard chargeback policy – http://en.wikipedia.org/wiki/Friendly_fraud

7290 posts
    Has been part of the Envato Community for over 5 years Has sold $40,000+ on Envato Market Sells items exclusively on Envato Market Located in Europe
+5 more
doru says

I’ve lost track of the threads created on this subject where I’ve said my opinion.

This go like this:

Author gets some sale reversal, freaks out, create a thread on the forum. A couple of authors who understand the issue participate in the conversation for a couple of pages. Everything ends there.

Then the cycle repeats.

Unfortunately, and this is really the issue with this world we live in (seriously) people don’t know/don’t want to think, except when that issue happens to them. Then it becomes THE BIG PROBLEM that anyone need to take care about.

Not speaking about you freevision, I don’t remember if you debated this problem on the forum before or not, so please don’t take it personally, is not my intention.

I just starting to have enough of this cycle and also about getting ignored by the staff on this particular issue. Community ambassadors and moderators are off course very helpful and they reply to this type of threads but this is an issue for the big guys at the top who decides financial problems. I hope one day I will see them reply on this issue.

I got no sale reversal till now, but I have a minimum brain to understand that this is a dangerous issue and I’ve made my best to speak my opinion about this from the moment this was implemented. Maybe this is an error from my part. The majority looks like they don’t care.

I have a question for all of you and I hope someone will answer:

I’m an idiot if I lose my time with an problem that didn’t happened to me yet? Should I just ignore this types of threads and while I’m at this point, the whole forum and just focus on creating items?

31 posts ozythemes.com
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
+5 more
freevision says

The source of problem is a Visa & MasterCard chargeback policy – http://en.wikipedia.org/wiki/Friendly_fraud

Thanks mate. Was very informative, yet many of us knows how these frauds works.

Unfortunately there is no complete solution. That s a shame for all who trying to steal our most valuable efforts.

“One method of combating friendly fraud is to create a feature in the product that checks in with the merchant’s database. If a chargeback is issued, the merchant can tell the product to suspend service. This tactic will also work for digital subscription services or any other online product that requires updates or logins. Unfortunately, however, the merchant will usually still be charged a fee for incurring a chargeback, so this is not a complete solution.”

31 posts ozythemes.com
    Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market Made it to the Authors' Hall of Fame
+5 more
freevision says

I’ve lost track of the threads created on this subject where I’ve said my opinion.

This go like this:

Author gets some sale reversal, freaks out, create a thread on the forum. A couple of authors who understand the issue participate in the conversation for a couple of pages. Everything ends there.

Then the cycle repeats.

Unfortunately, and this is really the issue with this world we live in (seriously) people don’t know/don’t want to think, except when that issue happens to them. Then it becomes THE BIG PROBLEM that anyone need to take care about.

Not speaking about you freevision, I don’t remember if you debated this problem on the forum before or not, so please don’t take it personally, is not my intention.

I just starting to have enough of this cycle and also about getting ignored by the staff on this particular issue. Community ambassadors and moderators are off course very helpful and they reply to this type of threads but this is an issue for the big guys at the top who decides financial problems. I hope one day I will see them reply on this issue.

I got no sale reversal till now, but I have a minimum brain to understand that this is a dangerous issue and I’ve made my best to speak my opinion about this from the moment this was implemented. Maybe this is an error from my part. The majority looks like they don’t care.

I have a question for all of you and I hope someone will answer:

I’m an idiot if I lose my time with an problem that didn’t happened to me yet? Should I just ignore this types of threads and while I’m at this point, the whole forum and just focus on creating items?

Thank you for sharing your opinion mate. I couldn’t agree more with you. Obviously Envato stuff ignore these kind of issues. I really wonder whats the entire community will do when this threat grown enough. Will they be still quite / ignore? Isn’t that requires to take better precautions before it’s causes more damage to us?

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