1724 posts Don't Worry, Be Happy
  • Beta Tester
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
+3 more
FinalDestiny says

Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.

4147 posts Community Mod Building awesome stuff for your mobile devices!
  • Community Moderator
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Interviewed on the Envato Notes blog
  • Author had a Free File of the Month
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Tutorial to a Tuts+ Site
  • Won a Competition
+9 more
Enabled Volunteer moderator says

Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.

From an author standpoint: Agreed! :)

7197 posts
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

Why can’t you just understand they can’t do anything?

we don’t because is not true.

paypal and skrill have merchant protection.

to get lower transaction fees envato renounced to merchant charge back and fraud protection.

authors create items, enavto run the marketplace (including handling the clients and payments) and the transaction fee are paid by envato from their part of the deal.

instead of working with paypal and skrill to find a way on protecting against this scams they decided the risk go to authors.

Those fees are quite high unfortunately, I can understand why they chose this road but this choice has also a cost.

28 posts ozythemes.com
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Has been a member for 7-8 years
  • Europe
  • Bought between 10 and 49 items
freevision says


Why can’t you just understand they can’t do anything?

we don’t because is not true.

paypal and skrill have merchant protection.

to get lower transaction fees envato renounced to merchant charge back and fraud protection.

authors create items, enavto run the marketplace (including handling the clients and payments) and the transaction fee are paid by envato from their part of the deal.

instead of working with paypal and skrill to find a way on protecting against this scams they decided the risk go to authors.

Those fees are quite high unfortunately, I can understand why they chose this road but this choice has also a cost.

+1 mate.

1724 posts Don't Worry, Be Happy
  • Beta Tester
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
+3 more
FinalDestiny says

doru, that is not true. I can buy your item then go to my bank and say that the transaction was fraudulent and they’ll cancel it. Envato no longer gets the money and there’s nothing they can do. Same thing happens with PayPal and all the big online shops that use PayPal. When there’s a dispute between a seller of a digital product and a buyer, the buyer ALWAYS, ALWAYS wins it, NO MATTER WHAT. Not in the Envato’s case, but in every case.

28 posts ozythemes.com
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Has been a member for 7-8 years
  • Europe
  • Bought between 10 and 49 items
freevision says

Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.

Please don’t get me wrong :) but hypothetically would you be happy if I’d steal your precious hours of creations and say this is an unauthorized transaction? As I clarify before we all know currently Envato can’t do anything. All I’m saying we can’t ignore these kind of scam issues. There has to be a better way to cover this vulnerable points.

I think it’s time to off this thread and hope it doesn’t happen anymore. I’d expect from all fellow authors to be more sensitive.

7197 posts
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

doru, that is not true. I can buy your item then go to my bank and say that the transaction was fraudulent and they’ll cancel it. Envato no longer gets the money and there’s nothing they can do. Same thing happens with PayPal and all the big online shops that use PayPal. When there’s a dispute between a seller of a digital product and a buyer, the buyer ALWAYS, ALWAYS wins it, NO MATTER WHAT. Not in the Envato’s case, but in every case.

yes sure, except again you are not correct, read this

https://www.moneybookers.com/app/help.pl?s=m_fraudcontrol

and here

https://www.moneybookers.com/ads/merchant-account/fees/
648 posts
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 3-4 years
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Referred between 500 and 999 users
  • Bought between 10 and 49 items
Dream-Theme says

This time there’re 2 reversals in the row. Just one after another. It’s clear that someone bought 2 templates and then reversed the purchase. There were no negative comments or feedback of any sort.

I observe significant number of sales reversals in general. I assume, that some people are “exploiting” this “bug” over and over and over again…

Also I have a question to Envato staff. What happens with purchase codes of reversed sales? Are they being canceled? Or we are providing free support to scums?

235 posts themesdepot.org
  • Elite Author
  • Most Wanted Bounty Winner
  • Sold between 100 000 and 250 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
  • Bought between 50 and 99 items
  • Exclusive Author
+1 more
ThemesDepot says

This time there’re 2 reversals in the row. Just one after another. It’s clear that someone bought 2 templates and then reversed the purchase. There were no negative comments or feedback of any sort.

I observe significant number of sales reversals in general. I assume, that some people are “exploiting” this “bug” over and over and over again…

Also I have a question to Envato staff. What happens with purchase codes of reversed sales? Are they being canceled? Or we are providing free support to scums?

+1 would like to know as well, notified staff to reply to this post.

631 posts
  • Football Contest Participant/Runner-up
  • United Kingdom
  • Sold between 10 000 and 50 000 dollars
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • Referred between 50 and 99 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
+1 more
UBLThemes says

Actually most of you are wrong about paypal…

Paypal do not give buyers protection on “INTANGIBLE ITEMS”!

For those of you who do not know what intangible means… Digital Items/Items you can not physically touch and feel!

Please see this link

I know this because I use this all the time on my store which sells php scripts to the public.

Envato can fight reversals but choose not too.

The reason for this is for a number of reasons.
  1. Amount of disputes per day
  2. Staff hours to dispute each claim
  3. Hassle when its not needed as they are not losing anything, they just are not gaining.
by
by
by
by
by
by