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Enabled Moderator says

Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.

From an author standpoint: Agreed! :)

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doru says

Why can’t you just understand they can’t do anything?

we don’t because is not true.

paypal and skrill have merchant protection.

to get lower transaction fees envato renounced to merchant charge back and fraud protection.

authors create items, enavto run the marketplace (including handling the clients and payments) and the transaction fee are paid by envato from their part of the deal.

instead of working with paypal and skrill to find a way on protecting against this scams they decided the risk go to authors.

Those fees are quite high unfortunately, I can understand why they chose this road but this choice has also a cost.

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freevision says


Why can’t you just understand they can’t do anything?

we don’t because is not true.

paypal and skrill have merchant protection.

to get lower transaction fees envato renounced to merchant charge back and fraud protection.

authors create items, enavto run the marketplace (including handling the clients and payments) and the transaction fee are paid by envato from their part of the deal.

instead of working with paypal and skrill to find a way on protecting against this scams they decided the risk go to authors.

Those fees are quite high unfortunately, I can understand why they chose this road but this choice has also a cost.

+1 mate.

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FinalDestiny says

doru, that is not true. I can buy your item then go to my bank and say that the transaction was fraudulent and they’ll cancel it. Envato no longer gets the money and there’s nothing they can do. Same thing happens with PayPal and all the big online shops that use PayPal. When there’s a dispute between a seller of a digital product and a buyer, the buyer ALWAYS, ALWAYS wins it, NO MATTER WHAT. Not in the Envato’s case, but in every case.

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freevision says

Why can’t you just understand they can’t do anything? It’s not because of them, it’s because of PayPal. And if they’d remove PayPal just to have less reversals, we’d have a massive drop in sales, which I don’t agree to, I prefer to have more sales and a few reversals vs low sales and no reversals.

Please don’t get me wrong :) but hypothetically would you be happy if I’d steal your precious hours of creations and say this is an unauthorized transaction? As I clarify before we all know currently Envato can’t do anything. All I’m saying we can’t ignore these kind of scam issues. There has to be a better way to cover this vulnerable points.

I think it’s time to off this thread and hope it doesn’t happen anymore. I’d expect from all fellow authors to be more sensitive.

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doru says

doru, that is not true. I can buy your item then go to my bank and say that the transaction was fraudulent and they’ll cancel it. Envato no longer gets the money and there’s nothing they can do. Same thing happens with PayPal and all the big online shops that use PayPal. When there’s a dispute between a seller of a digital product and a buyer, the buyer ALWAYS, ALWAYS wins it, NO MATTER WHAT. Not in the Envato’s case, but in every case.

yes sure, except again you are not correct, read this

https://www.moneybookers.com/app/help.pl?s=m_fraudcontrol

and here

https://www.moneybookers.com/ads/merchant-account/fees/
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Dream-Theme says

This time there’re 2 reversals in the row. Just one after another. It’s clear that someone bought 2 templates and then reversed the purchase. There were no negative comments or feedback of any sort.

I observe significant number of sales reversals in general. I assume, that some people are “exploiting” this “bug” over and over and over again…

Also I have a question to Envato staff. What happens with purchase codes of reversed sales? Are they being canceled? Or we are providing free support to scums?

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ThemesDepot says

This time there’re 2 reversals in the row. Just one after another. It’s clear that someone bought 2 templates and then reversed the purchase. There were no negative comments or feedback of any sort.

I observe significant number of sales reversals in general. I assume, that some people are “exploiting” this “bug” over and over and over again…

Also I have a question to Envato staff. What happens with purchase codes of reversed sales? Are they being canceled? Or we are providing free support to scums?

+1 would like to know as well, notified staff to reply to this post.

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UBLThemes says

Actually most of you are wrong about paypal…

Paypal do not give buyers protection on “INTANGIBLE ITEMS”!

For those of you who do not know what intangible means… Digital Items/Items you can not physically touch and feel!

Please see this link

I know this because I use this all the time on my store which sells php scripts to the public.

Envato can fight reversals but choose not too.

The reason for this is for a number of reasons.
  1. Amount of disputes per day
  2. Staff hours to dispute each claim
  3. Hassle when its not needed as they are not losing anything, they just are not gaining.
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VF says

Sale reversals doesn’t grant license to those buyers. They may get the file – but still it is isn’t legal so no worries. Our entire business is protected because of the thin awareness about license and legit usage habits. We are not protected by hiding download link.

Personally I would suggest Envato to expand license options for legit users instead of wasting staff resources on download based protections. Honestly our prices are too low to even spend resources for protection – this is one of the bad karma we have to face due to competitive pricing.

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