98 posts
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 2-3 years
StenioArt says

hey! some here and there happened something???

why does this happen ?

69 posts
  • Australia
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Attended a Community Meetup
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
jesshooper says

Hi steniobg, you should view this post for more information: http://graphicriver.net/forums/thread/update-dealing-with-reversed-purchases-/96939?page=1

If you want more information on that specific sale reversal, you should do as it says in your screenshot and contact Envato Support at: http://support.envato.com/index.php?/Tickets/Submit

I’m going to lock this thread, as there’s no other information we can give you on the forums. Envato Support is the way to go if you have more questions. Thanks!