88 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 2-3 years
  • Referred more than 2000 users
  • Spain
  • Exclusive Author
  • Bought between 1 and 9 items
  • Microlancer Beta Tester
PrismaDesign says

Hi Envato community,

I would like to share my case to know if it’s normal or I have to follow some special steps to proceed.

There is more than a month ago I wrote a couple of tickets to Envato support team. But, 30 days after, both were closed with no response. Just in case, I wrote again a new ticket to obtain response to my unsolved issue… but it was closed by the same way 2 weeks after . Then I wrote a tweet to ask Envato support again… But almost another week has gone by without response…. Please, could someone let me know if there is something happening with the support service? It’s taking a long time for an issue and I just would like to know if it’s normal and there are more authors in my situation.

At the same time, if my problem is unsolvable, please, I would like to know too, but don’t close the tickets without any response.

Thanks in advance for your time,

Prisma

3058 posts
  • Community Superstar
  • Has been a member for 6-7 years
  • Won a Competition
  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
  • Referred between 50 and 99 users
  • Exclusive Author
+1 more
wickedpixel says

What was the subject of your questions?

4359 posts Love & Light
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 7-8 years
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • South Africa
+3 more
digitalscience says

Haha this thread title reminds me of an old trance classic: http://www.youtube.com/watch?v=BIPZTd31w_Y searchin’ for an answer :D (sorry off topic)

171 posts
  • Microlancer Beta Tester
  • Bought between 10 and 49 items
  • Referred more than 2000 users
  • Has been a member for 2-3 years
  • Europe
  • Sold between 5 000 and 10 000 dollars
  • Author had a Free File of the Month
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
DragonSigh says

I’m faced with this too not so long ago. Ticket was closed without any answer or designated owner.

68 posts
  • Exclusive Author
  • France
  • Has been a member for 1-2 years
rafaelrasalan says

Well..

6770 posts
  • Italy
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 4-5 years
  • Microlancer Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+1 more
doru says

Haha this thread title reminds me of an old trance classic: http://www.youtube.com/watch?v=BIPZTd31w_Y searchin’ for an answer :D (sorry off topic)

what about this one:

http://www.youtube.com/watch?v=LtancdchItA
88 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 2-3 years
  • Referred more than 2000 users
  • Spain
  • Exclusive Author
  • Bought between 1 and 9 items
  • Microlancer Beta Tester
PrismaDesign says

Supported by the power of this songs, hoping Envato check my tickets ;)

687 posts
  • Grew a moustache for the Envato Movember competition
  • Microlancer Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Bought between 1 and 9 items
+2 more
EladChai says

Envato support is a pure joke. Items with stolen assets are still here. Envato looks like hell.

178 posts
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Has been a member for 2-3 years
  • Netherlands
  • Sold between 1 000 and 5 000 dollars
kvendrik says

The Envato Support still needs a lot of improvement. It seems to be happening a lot that people are waiting more then a week for an answer or don’t get one at all.

68 posts
  • Exclusive Author
  • France
  • Has been a member for 1-2 years
rafaelrasalan says
Envato looks like hell.

Not at all. Don’t be so mean :)

by
by
by
by
by
by