- Microlancer Beta Tester
- Exclusive Author
- Has been a member for 1-2 years
- Bought between 1 and 9 items
- Spain
- Referred between 1000 and 1999 users
- Sold between 50 000 and 100 000 dollars
Hi Envato community,
I would like to share my case to know if it’s normal or I have to follow some special steps to proceed.
There is more than a month ago I wrote a couple of tickets to Envato support team. But, 30 days after, both were closed with no response. Just in case, I wrote again a new ticket to obtain response to my unsolved issue… but it was closed by the same way 2 weeks after . Then I wrote a tweet to ask Envato support again… But almost another week has gone by without response…. Please, could someone let me know if there is something happening with the support service? It’s taking a long time for an issue and I just would like to know if it’s normal and there are more authors in my situation.
At the same time, if my problem is unsolvable, please, I would like to know too, but don’t close the tickets without any response.
Thanks in advance for your time,
Prisma
- Community Superstar
- Item was Featured
- Author was Featured
- Has been a member for 5-6 years
- Won a Competition
- Sold between 50 000 and 100 000 dollars
- Bought between 10 and 49 items
- Referred between 50 and 99 users
- Europe
What was the subject of your questions?
- Sold between 250 000 and 1 000 000 dollars
- Has been a member for 6-7 years
- Author had a File in an Envato Bundle
- Most Wanted Bounty Winner
- Interviewed on the Envato Notes blog
- Author was Featured
- Item was Featured
- South Africa
Haha this thread title reminds me of an old trance classic: http://www.youtube.com/watch?v=BIPZTd31w_Y searchin’ for an answer 
(sorry off topic)
- Microlancer Beta Tester
- Bought between 1 and 9 items
- Europe
- Has been a member for 1-2 years
- Sold between 1 000 and 5 000 dollars
- Author had a Free File of the Month
- Exclusive Author
- Referred between 500 and 999 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
I’m faced with this too not so long ago. Ticket was closed without any answer or designated owner.
- Exclusive Author
- France
- Has been a member for 0-1 years
Well..
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
digitalscience said
Haha this thread title reminds me of an old trance classic: http://www.youtube.com/watch?v=BIPZTd31w_Y searchin’ for an answer
what about this one:
http://www.youtube.com/watch?v=LtancdchItA
- Microlancer Beta Tester
- Exclusive Author
- Has been a member for 1-2 years
- Bought between 1 and 9 items
- Spain
- Referred between 1000 and 1999 users
- Sold between 50 000 and 100 000 dollars
Supported by the power of this songs, hoping Envato check my tickets 
- Microlancer Beta Tester
- Exclusive Author
- Has been a member for 1-2 years
- Sold between 10 000 and 50 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Helped protect Envato Marketplaces against copyright violations
- Most Wanted Bounty Winner
- Bought between 1 and 9 items
- Referred between 1 and 9 users
Envato support is a pure joke. Items with stolen assets are still here. Envato looks like hell.
- Author had a Free File of the Month
- Bought between 10 and 49 items
- Contributed a Blog Post
- Exclusive Author
- Has been a member for 2-3 years
- Netherlands
- Sold between 1 000 and 5 000 dollars
The Envato Support still needs a lot of improvement. It seems to be happening a lot that people are waiting more then a week for an answer or don’t get one at all.
- Exclusive Author
- France
- Has been a member for 0-1 years
Envato looks like hell.
Not at all. Don’t be so mean 
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