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quickandeasy Volunteer moderator says

Hi PrismaDesign,

it’s worth noting that Tickets are automatically closed when they receive a reply from Support Staff – have you checked your spam folders?

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digitalscience says

Supported by the power of this songs, hoping Envato check my tickets ;)

Glad we could be of some assistance :D

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flashedge says

Oh don’t be like that. I’m sure they did their best.

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PrismaDesign says

Hi PrismaDesign, it’s worth noting that Tickets are automatically closed when they receive a reply from Support Staff – have you checked your spam folders?

Of course Quickandeasy, I’ve checked my spam folder dozens of times, but no answer found there also… In fact, if I decided to comment this on the forum is because I found weird Envato could close tickets with no response. Anyway, thanks for the advice.

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KingDog Staff says

Can you send me the ticket number? I’ll get Support to look into it. Thanks! travis at envato dot com.

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PrismaDesign says

Can you send me the ticket number? I’ll get Support to look into it. Thanks! travis at envato dot com.

Thank you very much KingDog, ticket ID numbers sent.

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EladChai says

Can you send me the ticket number? I’ll get Support to look into it. Thanks! travis at envato dot com.

I have 4 tickets that had the answer “we will have it investigated” but nothing changed.

I really don’t understand.

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KingDog Staff says


Can you send me the ticket number? I’ll get Support to look into it. Thanks! travis at envato dot com.

I have 4 tickets that had the answer “we will have it investigated” but nothing changed.

I really don’t understand.

Send me those ticket numbers, too :) I’ll see if I can rustle up an update. Thanks! travis at envato dot com

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SimpleSites4U says



Can you send me the ticket number? I’ll get Support to look into it. Thanks! travis at envato dot com.

I have 4 tickets that had the answer “we will have it investigated” but nothing changed.

I really don’t understand.
Send me those ticket numbers, too :) I’ll see if I can rustle up an update. Thanks! travis at envato dot com

Can i get in on this? been weeks with no response to my ticket regarding piracy

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KingDog Staff says

Can i get in on this? been weeks with no response to my ticket regarding piracy
My email is always open :) If anyone ever has a ticket they want looked at, you can tweet Envato Support with it http://twitter.com/#!/envato_support or send it my way if that works better for you. Thanks!
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