Usually they responded to my ticket within 2 weeks to 1 month. (This was a while ago).
- Exclusive Author
- Won a Competition
- Has been a member for 4-5 years
- Sold between 10 000 and 50 000 dollars
- Contributed a Tutorial to a Tuts+ Site
- Author was Featured
- Author has had an Item Featured
- Author had a File in an Envato Bundle
They answered my tickets pretty quick.
Hope Travis will solve your ticket problems.