607 posts
  • Envato Staff
  • Senior Reviewer
  • Blog Editor
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Forum Moderator
  • Author had a File in an Envato Bundle
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 10 000 and 50 000 dollars
+9 more
Siddharth Reviewer says

As the community team and the other authors mentioned, keep reporting the abusive comments and let it be—your item speaks for itself and I’m sure any potential buyer will look at the sales and ratings instead of troubled trolls. Remember, an ignored troll is a dead troll.

8194 posts Community Moderator
  • Attended a Community Meetup
  • Community Moderator
  • Has been a member for 6-7 years
  • United Kingdom
  • Contributed a Tutorial to a Tuts+ Site
  • Won a Competition
  • Contributed a Blog Post
  • Beta Tester
  • Bought between 50 and 99 items
+4 more
MSFX Volunteer moderator says

your item speaks for itself and I’m sure any potential buyer will look at the sales and ratings instead of troubled trolls. Remember, an ignored troll is a dead troll.

yeah, these people are after reactions, if you don’t give them one they’ll move on hopefully…

27 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
  • United Kingdom
mymatch says

Thanks again guys, it’s good to know i’m part of a strong community that support their own.

I guess it just showed my inexperience as an author, having only been an author for less than 4 months.

I would always try and reason with people and try and justify myself, but I guess i’m learning it’s best just to hit that ‘Report’ button.

20 posts
  • Bought between 10 and 49 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
themereactor says

Hey Andy,

I can appreciate your frustration. We’ve had a handful be rude through email and the comments but frankly responding to them only fans the flames. I’ve had my own business for eight years and you can’t make everyone happy….ever.

One suggestion is to moderate your comments a little and not engage in personal conversations through them with people. You need to maintain a measure of professional distance from the people who purchase your code (that’s just my advice and how I prefer to do things – others may disagree but to each his own as each direction creates its own unique issues).

I do my best to maintain a strictly support presence on my comments and not engage in side conversations or provide witticisms (IRL I do all the time but I want this to be different). Keep yourself professional and keep your head up.

266 posts
  • Author had a Free File of the Month
  • Bought between 1 and 9 items
  • Forum Superstar
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United States
Endat says

I almost expect that from this marketplace now… makes me wanna avoid submitting new items sometimes. Some people here, all they do is run around commenting on things they don’t have the talent to create..

We should be able to block specific users (cyber-stalkers/bullies) from commenting on or buying/rating our work, like YouTube. Maybe giving them a reputation would be nice too..

Truth is, I just do this for a hobby, to keep my mind occupied.. most of my earnings go to charities anyway… but no one in my life is ever as rude to me as strangers on CodeCanyon can be.. it doesn’t help my social anxiety disorder at all.

20 posts
  • Bought between 10 and 49 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
themereactor says

I agree with Endat to a degree. I think its important for people who have PURCHASED the plugin to be able to communicate directly with the seller. What annoys me are people who just want to post and tell you what they think you’ve done wrong.

It would be nice to be able to rate purchasers but, frankly, they sign up for a new account and those ratings are gone – not a reasonably practical solution.

Perhaps a system for rating a plugin (by the seller) of the difficulty with implementing and using their item would be helpful ie Plug in and go, Requires Customization, etc or the more generic Beginner, Intermediate, Advanced…

336 posts
  • Netherlands
  • Sold between 10 000 and 50 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Bought between 10 and 49 items
  • Referred between 50 and 99 users
  • Has been a member for 3-4 years
RikdeVos says

LOL , I once had a person who started posting links to pirated version of my items in the comments sections :)

266 posts
  • Author had a Free File of the Month
  • Bought between 1 and 9 items
  • Forum Superstar
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United States
Endat says

Here’s a fine example…

http://codecanyon.net/item/wp-quack-chat-live-chat-system/discussion/2795011

wdcs – Guy’s attacking me out of the blue and flagging every response i make, and every positive feedback i’ve received from other customers, and also legitimate support from the past.. making empty threats to potition to have my account removed.. Isn’t that like, abuse? Would be nice if I could block pieces of trash like this from being able to enter my realm for the purpose of causing damage

5391 posts
  • Australia
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
Australia says

In fairness endat your reply. Kind of beggars belief

Apparently my previous post was flagged… I SAID SUPPORT IS CANCELLED !

Seems people don’t rate good support… people only rate problems.

ONCE AGAIN , SUPPORT IS CANCELLED .. find your own way now, thank you.

266 posts
  • Author had a Free File of the Month
  • Bought between 1 and 9 items
  • Forum Superstar
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United States
Endat says

Are you saying I deserve to have some troll harrass me because It’s not economically viable for me to answer the same questions over and over because people dont read?

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