We’re using slightly modified SupportPress by Woo: http://support.dream-theme.com (this is not self-advertising! ). Our support portal combines troubleshooter, knowledge base and support tickets. This combination proved to be extremely effective!
Thank you all so much for all this invaluable information.
I’ve taken it all on board and currently have lots of great ideas for how to set up my forum!
Most of all, enjoy your time here. Thank you for being a valued Envato community member.
Format your entry with some basic HTML. Read the Full Details, or here is a refresher:
<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody
Complete List of Smiley Codes