Hi flacnvinyl, welcome to the forums. I’ve removed the item link, along with the author’s name throughout the text, so that this thread can abide by forum rules, but still, above all, engage a healthy and productive discussion between buyers and authors, as it already has.
In regards to your support ticket, rest assured that every ticket is responded to, and as soon as the issue is analyzed, you’ll be contacted. Your patience is appreciated.
Thanks for your understanding and good luck.