Should users rate 1 star if your item does not have a specific feature ?

67 posts Umbrella
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UmbrellaStudios
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Hi

We had a case where a buyer rated our item with 1 stars, because a feature which we did not confirm our theme had, and he wanted.

Without going to local, my question is, should buyers rate 1 star items which they bought and this item does not offer a feature which he wanted?

If they should not do that, is there any way to prevent that ?

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digitalimpact
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You’ll just have to live with it, nothing can be done against such people. Try to always be nice to them and help the best you can, sometimes this turns a 1 into a 5 :)

I hate being nice to scumbags too, but 2 years of Elite support taught me you just need to, if you want everyone happy…

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VF
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This is why a perfect 5* is practically unachievable. Regardless of item’s fitness, always there are fraction of buyers who expects out of context features. Angry buyers wont calculate things and just click the lowest possible star. That’s why most of the product based stores display the ratings breakdown so that a buyer can see more data than average. The average is unsafe due to angry buyers, while the breakdown display (as recently implemented) helps expose the the big picture.

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pixelentity
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Hey,

We’ve encountered this many times. Rating a theme 1 star because of incorrect assumptions they have made about your theme is plain stooopid. Presale questions are there for confirming one’s assumptions. Unfortunately there is nothing you can do about it. :( Thankfully there are only a small % of buyers who behave like this.

DOK

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UmbrellaStudios
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Well it makes me feel better, the fact that i’m not alone on that part :P

I strongly agree with you guys, and i hope that percentage pixelentity mentioned remains that slow.

One possible solution might be public ratings, and comments, that will calm authors down and inform users if the rating affects their opinion or not.

I would not refuse an offer because of some ratings that has nothing to do with my needs on that product.

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