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Prothemeus says

I’ll get some more details for everyone. The Melbourne office is closed for the weekend so it may need to wait until their work week begins again but I’ll get some clarity on the issue.

Kingdog, when reading the following, do not take it personally so please keep that in mind. Envato can’t expect the authors to wait an entire weekend to get clarity on an issue that forces the authors to implement software that according to the other folks in this thread, will cause problems to both the user and author. Why has Envato enforced this rule when there’s no clarity to begin with?

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organicbee says

Again guys I don’t have an “Official” answer but I was told this was a mistake the toolkit is not required. While it would be nice to hear it officially, Im confident enough that Ive already resubmitted the soft reject without the library being added.

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jonathan01 says

I’ve said it before and will say it again, the internet is 24/7, this marketplace is 24/7, users don’t live in Australia, your staff are global Envato – simply why is Envato not 24/7 when it comes to staffing – it’s just really bizarre.

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KingDog Staff says

I’ve said it before and will say it again, the internet is 24/7, this marketplace is 24/7, users don’t live in Australia, your staff are global Envato – simply why is Envato not 24/7 when it comes to staffing – it’s just really bizarre.

We do have staff all over the world. However, the majority of our staff work out of the Melbourne office. And no doubt you’ll agree that everyone should be entitled to a weekend :)

I’ll try and get a response as quickly as I can.

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jonathan01 says


I’ve said it before and will say it again, the internet is 24/7, this marketplace is 24/7, users don’t live in Australia, your staff are global Envato – simply why is Envato not 24/7 when it comes to staffing – it’s just really bizarre.

We do have staff all over the world. However, the majority of our staff work out of the Melbourne office. And no doubt you’ll agree that everyone should be entitled to a weekend :)

I’ll try and get a response as quickly as I can.

Hey man thanks for the snarky reply – obviously I expect everyone to have a weekend, buyers don’t when it comes to support so guess what, I’m here to help them – you even confirm staff are global, therefore there should be no reason that things have to wait days, there are things called shifts and with staff in different times zone there’s no excuse for no staff when stuff like this happens.

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bitfade says

And no doubt you’ll agree that everyone should be entitled to a weekend :)
nope, not everyone at the same time, each weekend.

In a mp with 19k authors, 2.3M users and 2.9M items, there must be staff giving official answer during we. Usually you pay them 2x , use shifts and everyone’s happy.

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MDNW says

Idea: Why don’t we create a log of updated requirements for WP theme submission… you can extend this to other product types, but WP themes clearly take up the lion’s share over here and even a single small change to the theme requirements can make a huge difference to authors if they need to re-work a theme to abide by any updated rules.

Something like: http://support.envato.com/index.php?/Knowledgebase/Article/View/352

Just made specific to WP theme requirements. Every time a new rule is being rolled out, add a new bit of text in there (with a date preferably). It doesn’t all need to be itemized either – it could even just say “we use the Theme Review and Debogger plugins, so you should use that too before you submit your theme”.

This would SAVE the review team time. If authors had a list of the rules that their theme is going to be judged against, the review team wouldn’t waste their time writing out rejection letters that we could avoid by following their rules in the first place. Right now, we’re just submitting blindly and themes that would have been approved just 1 week ago are getting rejected.

I get that standards change over time. I don’t even really have an issue with requiring the Envato Toolkit (so long as it works on WPMS installs as a TON of my users use that). What I do have an issue with is arbitrarily changing the theme requirements without some sort of notice.

Heck, we could even have a “30 day notice” section for rules that are being rolled out, which would give anyone working on a theme a bit of time to adhere to any rules rather than changing them on a day to day basis…

As it stands, I was about to roll out a theme this weekend, but now I’m going to need to do some heavy play-testing on the new toolkit requirement to make sure I’m not releasing something that breaks for WPMS users.

Thoughts? How hard would it be to create a reviewers’ requirements log for just the WP theme category? It doesn’t need to be fancy or well designed, it just need to exist.

Oh, and for the record, I’m a big supporter of weekends and taking days off. That’s a null-point for me. If I need to wait a few days to get a response, so be it – let’s just get this situation worked out so it doesn’t become a recurring problem (and we can get the review team working more efficiently if we can “pre-review” our own themes).

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sevenspark Volunteer moderator says

Idea: Why don’t we create a log of updated requirements for WP theme submission… you can extend this to other product types, but WP themes clearly take up the lion’s share over here and even a single small change to the theme requirements can make a huge difference to authors if they need to re-work a theme to abide by any updated rules.

I think this is a great idea! That’d solve a lot of issues.

To those upset about not getting a response on the weekend – I personally can understand this situation. Yeah, the staff is distributed around the globe, but that doesn’t mean the person with the power to make this decision is currently available. It sounds like there were some miscommunications, and things need to get sorted out. That likely means communication between a few departments to make sure everyone is on the same page before making an official announcement. I expect that takes some time to get right with a distributed staff. I’d rather have to wait a couple of days and receive an official, properly evaluated response, than to have someone speak out of turn and add to the confusion.

I’m eager to hear a proper resolution to this as well, but to me, this weekend delay is reasonable. Just my personal thoughts, though

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mintthemes says

Idea: Why don’t we create a log of updated requirements for WP theme submission… you can extend this to other product types, but WP themes clearly take up the lion’s share over here and even a single small change to the theme requirements can make a huge difference to authors if they need to re-work a theme to abide by any updated rules.

Something like: http://support.envato.com/index.php?/Knowledgebase/Article/View/352

This NEEDS to happen, they have a review requirements list over on WordPress.com marketplace so I don’t understand why there isn’t one for the biggest marketplace in the world.

I’m certain that it would speed up the process of getting themes reviewed and also shy away lots of the shoddy themes that are submitted to the marketplace.

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jremick Staff says

Hi everyone,

Apologies for being a bit late to this thread. I’ve carefully caught up on the situation and everyone’s posts here.

Official Answer: The Envato WordPress Toolkit Library is not currently required. This was a fault in communication and I apologize for the confusion.

Regarding the other points made in this thread:
  1. Communications with authors on changing submission requirements: Improved communications with our community has been a big focus over the last year and has continued to improve. That said, the communications between the Review team, reviewers and authors needs significant improvements as well. We’re working hard towards this.
  2. Review inquiry response time and channels: Sometimes, as noted earlier in this thread, responses from managers or other decision makers isn’t possible around the clock. That said, whenever my phone rings, urgent emails or Skype chats come through, etc. I do my best to respond quickly regardless of time or day. However, it’s unrealistic to follow more than a few channels of communications for urgent issues so I focus on a few (phone, text, email, Skype). This brings us to the next point…
  3. Support inquiries and review documentation: Assuming review changes are communicated well and in advance, primary inquiries will be regarding submission requirements and the review process. The support team will be able to field most of these questions followed by the review team (but remember, reviewers are not support specialists so their primary objective is not support inquiries but submission inspections).

    That brings us to review documentation… This is happening. It’s been a slow moving project for various reasons but a few of the big ones being the difficulty of rapidly scaling up the Review team, establishing new tools and processes, and generally sorting out strategies around communications and documentation. There will be documented submission requirements and guidelines, pricing structures, review team information, etc.

  4. Updates to submission requirements: While we certainly want to give advance notice regarding big submission requirements changes, best practices are always evolving and should always be followed. That means will will always need to continuously make small tweaks and updates to reviewing and submission requirements, of which a healthy portion won’t deserve big announcements. That said, I do believe we need a better channel to clearly communicate these things, which I have discussed and will continue discussing with the team.

Thanks everyone! Please let me know if you have any other questions and I’ll do my best to answer them in a timely fashion. For now I’m going to catch a bit of sleep and will be back to check on this thread! :-)

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