3 posts
  • Located in Indonesia
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 1 year
kebunbibit
says

I’d bad experience buying module in envato marketplace, no confirmation page when purchase something, so i made double purchase because of double click, I already open a ticket to envato support to refund my credit but no response until now .

Steve

2600 posts
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  • Helps us moderate the forums
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+8 more
Graphic-Studio
Moderator
says

Hi Steve, have you checked your Download tab?

If there’s 2 of the same items – you should get a refund because of the double buy mistake.

If there’s no items in your Download tab (page), maybe there was an error.

Support should make it right for you.

If you don’t hear from support, try tweeting them to get their attention.

@envato_support

3 posts
  • Located in Indonesia
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 1 year
kebunbibit
says

I already check download tab, an there are 2 same file, how to refund? because envato support not response my ticket yet

1146 posts
  • Elite Author: Sold more than $75,000 on Envato Market
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+9 more
survivor
says

Hi, just be patient with your ticket, they will surely answer it. Make sure You download only the one item and not both, because if You download both of them, refunding won’t be possible (imo).

254 posts
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DiegoMirnov
says

Hi kebunbibit, Envato will respond you. Just wait some days and probably they will send your money back. ;)

2988 posts aspire to create - create to inspire
  • Had an item that became a weekly top seller
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  • Had an item that was trending
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Creattive
says

Hi, just be patient with your ticket, they will surely answer it. Make sure You download only the one item and not both, because if You download both of them, refunding won’t be possible (imo).

It’s the same file, there is no difference if he downloaded it from both links, it is the same as if he just copies the file on his harddrive.

The reason behind the “no refund after download” rule is that we are selling digital goods, and once it is downloaded you cannot take it away from the buyer. He rightfully purchased one copy and another license on accident. He has the file one way or another, and has paid for it. Just the second license he don’t need and that is what they can easily refund.

5492 posts
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  • Located in Australia
  • Has sold $1,000+ on Envato Market
+5 more
Australia
says

Do not download BOTH though, just one.

2988 posts aspire to create - create to inspire
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Elite Author: Sold more than $75,000 on Envato Market
+13 more
Creattive
says

Well I would be really disappointed by envato support if that is the reason they decline a refund. The time of the two purchases can easily prove it was an accident and if it is only about the software and not the license it wouldn’t make sense to buy it twice. And the license can be easily made inactive by envato.

6782 posts
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+13 more
KingDog
Envato team
says

Support will be responding to your ticket as quick as they can :) Sorry for the wait. And don’t worry, we’re happy to refund mistaken purchases or when you’re too quick on the double click :)

609 posts Themes and Graphics
  • Has been part of the Envato Community for over 6 years
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+11 more
Bebel
says

They respond within 72 hours for sure, ha ;)

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