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vanRijswijk says

Why is support so slow on replying tickets lately??

I am still waiting for a reply after submitting a ticket 5 days ago.

Ticket ID: 110955

Greetz Dizcow

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doru says

5 days minus two, the weekend :) so we have three days.

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vanRijswijk says

Nope 5 days :)

Envato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.

Believe me my ticket is not that complex ;)

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miseld says

Why is support so slow on replying tickets lately??

I am still waiting for a reply after submitting a ticket 5 days ago.

Ticket ID: 110955

Greetz Dizcow

Use twitter, Thinesh P. and crew works great job!

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doru says

Nope 5 days :)

Envato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.

Believe me my ticket is not that complex ;)

didn’t know that, had the impression it was like with the withdraw process, that they don’t work in weekends.

:)

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vanRijswijk says

No problem, ill try twitter then ;)

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LanceSnider says

Yep, the hard-working support guys work weekends too. That support ticket is 2 days old, not 5. Also, it’s not really a support question. It’s one that requires a little extra thought so please be patient. :)

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Enabled Volunteer moderator says

Nope 5 days :)

Envato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.

Believe me my ticket is not that complex ;)

So the weekend doesn’t count :P People do need to rest you know. Envato support are human from what I last checked. I know Lance upgraded to a automated non-stop fully functional Envato machine, but for the rest I can’t tell for sure! :D

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LanceSnider says


Nope 5 days :)

Envato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.

Believe me my ticket is not that complex ;)
So the weekend doesn’t count :P People do need to rest you know. Envato support are human from what I last checked. I know Lance upgraded to a automated non-stop fully functional Envato machine, but for the rest I can’t tell for sure! :D

The weekend does count. I meant literally 2 days ago.

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