- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Netherlands
- Referred between 1 and 9 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 1 and 100 dollars
Why is support so slow on replying tickets lately??
I am still waiting for a reply after submitting a ticket 5 days ago.
Ticket ID: 110955
Greetz Dizcow
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
5 days minus two, the weekend 
so we have three days.
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Netherlands
- Referred between 1 and 9 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 1 and 100 dollars
Nope 5 days
Envato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.
Believe me my ticket is not that complex 
- Microlancer Beta Tester
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Bought between 100 and 499 items
- Referred between 500 and 999 users
- Author had a Free File of the Month
- Author was Featured
- Item was Featured
- Europe
DizCow said
Why is support so slow on replying tickets lately??I am still waiting for a reply after submitting a ticket 5 days ago.
Ticket ID: 110955
Greetz Dizcow
Use twitter, Thinesh P. and crew works great job!
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
DizCow said
Nope 5 daysEnvato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.
Believe me my ticket is not that complex
didn’t know that, had the impression it was like with the withdraw process, that they don’t work in weekends.
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Netherlands
- Referred between 1 and 9 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 1 and 100 dollars
No problem, ill try twitter then
- Attended a Community Meetup
- Bought between 10 and 49 items
- Contributed a Blog Post
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
- Exclusive Author
- Gold Mo Grower
- Has been a member for 4-5 years
- Referred between 1 and 9 users
Yep, the hard-working support guys work weekends too. That support ticket is 2 days old, not 5. Also, it’s not really a support question. It’s one that requires a little extra thought so please be patient.
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
DizCow said
Nope 5 daysEnvato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.
Believe me my ticket is not that complex
So the weekend doesn’t count 
People do need to rest you know. Envato support are human from what I last checked. I know Lance upgraded to a automated non-stop fully functional Envato machine, but for the rest I can’t tell for sure! 
- Attended a Community Meetup
- Bought between 10 and 49 items
- Contributed a Blog Post
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
- Exclusive Author
- Gold Mo Grower
- Has been a member for 4-5 years
- Referred between 1 and 9 users
Enabled said
DizCow saidSo the weekend doesn’t count
Nope 5 daysEnvato Support is open 7 days a week. Support tickets will generally be answered within 24 hours, complex issues may take longer.
Believe me my ticket is not that complex
The weekend does count. I meant literally 2 days ago.
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 100 and 499 items
- Canada
- Exclusive Author
- Has been a member for 4-5 years
- Item was Featured
- Referred between 500 and 999 users
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