- Sold between 100 000 and 250 000 dollars
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Author had a Free File of the Month
- Won a Competition
- Author was Featured
- Item was Featured
- Bought between 10 and 49 items
- United States
- Has been a member for 4-5 years
- Exclusive Author
- Author was Featured
- Sold between 50 000 and 100 000 dollars
- Item was Featured
- Contributed a Tutorial to a Tuts+ Site
- Author had a Free File of the Month
Ratings are an important voice for customers so I don’t really have a problem with this change. It’s sort of par for the course anywhere on the web.
I think the overall sentiment about the rating system is that authors can work their butts off on a new product and still be at the mercy of unreasonable ratings. The small graph showing how many people rated 1 star vs. how many people rated 5 stars, etc. is really the answer for this, and I hope that’s the next change 
- Has been a member for 4-5 years
- Author was Featured
- Contributed a Tutorial to a Tuts+ Site
- Netherlands
- Community Moderator
- Microlancer Beta Tester
- Sold between 10 000 and 50 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
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- Grew a moustache for the Envato Movember competition
- Community Moderator
- Contributed a Blog Post
- Author was Featured
- Item was Featured
- Won a Competition
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
Woo good update
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
Future Buyer / Author Conversation Scenario
Buyer: Hey, can you fix that!Author: Of course * fixed * there you go!
Buyer: wow! thanks! 5 stars!
...
some time passes
...
Buyer: (same one) hey can you fix that too?
Author: That takes some time, it will cost you xx$
Buyer: (same one)No! I don’t want to pay / can’t pay / will pay less /
Author: Tries to explain it takes time and costs money.
Buyer: I don’t care! 1 star for you!
Understand my point right? Good edit… very very lethal flaw! Support is optional, authors are encouraged but not obliged to give support… translated with the new rating system = authors will give support or they will make no sales because they have a 2000$ worth file rated 1 star because a buyer didn’t know how to open a word document and read the instructions.
But thanks! A much needed update in the end!
Anyway! This should not happen too often! In which case, I must say, this new feature is more than welcomed! Thank you very much devs! A lot of small conflicts will be solved very easily this way!
- Microlancer Beta Tester
- Exclusive Author
- Has been a member for 3-4 years
- Sold between 10 000 and 50 000 dollars
- Bought between 10 and 49 items
- Referred between 100 and 199 users
Excellent news Mark, thanks.
- Author was Featured
- Beta Tester
- Bought between 100 and 499 items
- Exclusive Author
- Has been a member for 3-4 years
- India
- Referred between 10 and 49 users
- Sold between 5 000 and 10 000 dollars
Restrict the number of times the rating can be changed to 2. Awesome feature, btw.
- Attended a Community Meetup
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author was Featured
- Beta Tester
- Bought between 1 and 9 items
- Contributed a Blog Post
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
For authors, this (1) may look like a threat & (2) buyers may fix those mistaken rating ( improve the ratings )
For buyers, they can (1) change the (mistaken) ratings & (2) threat the authors.
For TF, this reduce the number of support tickets?
@Mark: Since this is a temporally fix, will authors get informed before the implementation of new system in the future? Will authors get a chance to choose the direction or voice out the opinion?
Since the ratings / testimonials & support platform are both extremely features for this business, I hope there will be a more efficient way to make things right.
Being completely honest, I’ve never personally come across a ticket where a buyer rated a file high and asked if it could be lowered, for any reason. I have been assigned to a huge number of tickets from buyers saying they rated low by mistake. Or that they rated low, then fixed the issue that caused the low rating, and wanted it changed to a better rating. I’ve also personally got at least 20 – 30 tickets over the last few years from authors frustrated that when a buyer makes a rating it’s locked in permanently.Maybe because buyers do not have the ability to do that in the past?
We can understand how much authors care about their works & customers by reading all their feedback in this thread
Have a nice day!
- Microlancer Beta Tester
- Won a Competition
- Author was Featured
- Item was Featured
- Exclusive Author
- Referred between 50 and 99 users
- Bought between 10 and 49 items
- Has been a member for 2-3 years
- Europe
Restrict the rating change to limited time.
And very low rating should have explanation! Like 1 star should have explanation or comment why buyer gives item one star. Because this is crucial on sales.
- Author had a File in an Envato Bundle
- Attended a Community Meetup
- Author had a Free File of the Month
- Item was Featured
- Most Wanted Bounty Winner
- Microlancer Beta Tester
- Sold between 100 000 and 250 000 dollars
- Contributed a Tutorial to a Tuts+ Site
PixusDesign said
Restrict the number of times the rating can be changed to 2. Awesome feature, btw.
+1
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