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subsolar
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How do you proceed with clients wanting little CSS customizations with a theme?

Do you include it in the free support or do you get paid additionally? For now I don’t see it as a problem to help a client do small customization but what happens in the future when you have more themes, more clients.

I’m curious how you the other authors proceed with this type of clients?

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Anps
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Payed of course :)

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KrownThemes
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What does small mean? If it’s a display: none or margin-top: 20px i usually help them (takes me 30sec) and refer them to a ticket where they can learn how to do these themselves. If a clients asks for more than 2 or 3 such tweaks i usually tell them to hire someone.

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tommusrhodus
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Small tweaks, 1 or 2 lines of CSS I am happy to do this for buyers, though after 3 tickets of this I usually refer them to a customisation service.

Othertimes I’ll do more or less depending on the client, if they’re really nice, genuinely nice I mean and approach the relationship we have as author & buyer in a great way, then I’ll normally go that extra mile for them. However, if a buyer comes in with a major attitude straight away for no apparent reason, then I’ll normally not offer any help with customisations whatsoever.

Short Version: Be nice, get more :)

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GravityDept
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Othertimes I’ll do more or less depending on the client, if they’re really nice, genuinely nice I mean and approach the relationship we have as author & buyer in a great way, then I’ll normally go that extra mile for them. However, if a buyer comes in with a major attitude straight away for no apparent reason, then I’ll normally not offer any help with customisations whatsoever. Short Version: Be nice, get more :)

Exactly. The buyer’s tact has a huge impact on how much I’m willing to help them for free. Anything that takes over 5 minutes, realistically, I’m charging for. If it takes less than that it’s faster just to help them. If they keep asking repeatedly, then eventually I’ll tell them to work with a freelancer.

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subsolar
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Thanks for all the answers. You’ve been very helpful. I personally has never charged until now, but there haven’t been any complex customizations

Can you please tell me how much do you charge for let’s say something that will take you 20-30 minutes. Just for reference. Thanks :)

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tommusrhodus
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Can you please tell me how much do you charge for let’s say something that will take you 20-30 minutes. Just for reference. Thanks :)

Minimum of 1hour, $50 p/hour

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visualkicks
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A standard rate here in Australia for web developers is about 80 – 120 an hour. I tell my customers 120 an hour because..

1) I prefer not to do the customisations and hope they go somewhere else (I recommend micro-lancer to them).

2) They understand just exactly what they got when they purchased my theme for $40 – $50.

If I was going to the the customizations though, I would charge about the same as Mr Rhodus.

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KrownThemes
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I tell my customers 120 an hour because I prefer not to do the customisations and hope they go somewhere else

Yes! :D:D

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KarimOnTheGo
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Can you please tell me how much do you charge for let’s say something that will take you 20-30 minutes. Just for reference. Thanks :)
Minimum of 1hour, $50 p/hour

Is there an association or industry group that rates developers? Do you guys have any oversight from peer groups etc? Or can anyone call themselves a ‘developer’?

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