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sujonmaji says

I have uploaded a soft reject item 21 days ago. But It is not reviewing still now. What can I do? thanks

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CrealabSK says

Hello, I have the same problem. I had a soft rejection. I’ve updated the files. After 10 days is the approval status on 60%.

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sujonmaji says

My approval status 95%

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Atzar says

Probably best to email customer support and ask them whats going on :)

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CrealabSK says

I asked and they answered me the following answer.

Thank you for contacting Envato Support. I apologize for the delay on your resubmitted template approval. We have a higher than expected workload and are diligently working to catch up.

I will send a message to the review staff informing them about your concern.

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sujonmaji says

How do I can inform the review team about my soft rejected item?

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CrealabSK says

You can contact support team with ticket. Open new ticket here. Open a ticket

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TheVibeColours says

The best way is to delete the item and upload again , because this thing happen to me … but when i saw 21 days of review…i deleted and upload again and in 3 – 4 days they accepted :) .

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KingDog Envato team says

The best way is to delete the item and upload again , because this thing happen to me … but when i saw 21 days of review…i deleted and upload again and in 3 – 4 days they accepted :) .

Please DO NOT delete your items and upload them again. Deleting soft-rejected items and resubmitting as new items is considered abuse of the system and your upload rights could be disabled. Thanks!

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artbreeze says

I got the same problem. Opened up 2 tickets and nothing happened. I don’t know why a newly uploaded item is getting reviewed faster than a soft rejected item. It’s very very frustrating.

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