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dotnpix
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Hi, I re-upload several time in [Soft Rejected] Real Estate Business Card . But reviewer inform me (We have not received any updated files for review. Please make sure you submit the files properly.)

When I submit file for review button then show me

Page Not Found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please try the following:

What can I do now?

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kevinhamil
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Request staff reply here, and submit a support ticket.

OverflowDesignGroup
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OverflowDesignGroup
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Re-Submit your file. Contacting support takes way too long. It’s just easier to re-upload and re-submit.

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Dfinepixel
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Re-Submit your file. Contacting support takes way too long. It’s just easier to re-upload and re-submit.

Totally agree, the couple of times i opened a ticket, it took 2-3 weeks for an answer. :D

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dotnpix
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Re-Submit your file. Contacting support takes way too long. It’s just easier to re-upload and re-submit.

I re-submit in 5 times. But every time show Page Not Found page. I also have a Ticket ID #VGX-586-48839. May be the file remove in server or any kind of problem in [Soft Rejected] category.

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totopc
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IMO..Just delete the “soft reject item” it and resubmit it back to the queue.. And just add the some reviewer notes upon submitting that might help.

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dotnpix
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IMO..Just delete the “soft reject item” it and resubmit it back to the queue.. And just add the some reviewer notes upon submitting that might help.

Why I delete soft reject item in hidden tab. Resubmit take a 10-12 days long in print category.

See this link http://support.envato.com/index.php?/Knowledgebase/Article/View/127/57/what-is-a-soft-rejection

Just Update Item and re-upload anything you’ve changed.

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totopc
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Yeah it might take 10-12 days approx but if you still got the error when just resubmitting the soft reject section ” Update Item” (that’s the hidden items section right?).. Well i think its better to delete it and re-start uploading the item.. on the other hand you could be patient and wait for the staff to get through the problem and just move forward to other items. I tend to get anxious in the items when its hidden or has errors on it :D I hope you won’t be so uptight on this one item, just move forward and wait for the staff to fix it :)

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dotnpix
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Yeah it might take 10-12 days approx but if you still got the error when just resubmitting the soft reject section ” Update Item” (that’s the hidden items section right?).. Well i think its better to delete it and re-start uploading the item.. on the other hand you could be patient and wait for the staff to get through the problem and just move forward to other items. I tend to get anxious in the items when its hidden or has errors on it :D I hope you won’t be so uptight on this one item, just move forward and wait for the staff to fix it :)

Totopc, thanks for your nice suggestion. I’m waiting for staff to fix it…

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OverflowDesignGroup
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FYI, by updating you might get another reviewer that will have another perspective or just outright ignore your updates. It’s happened a couple of times to me.

Good luck mate.

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