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PaulWinslow says

Envato & TF support,

I really didn’t want to make a post to complain about it but is there any reason why those of us in the updates review queue have been ignored for the better part of the last 5 days?

I was happy to be patient until now that themes from the other queue are being reviewed and approved.. so why is nobody attending to our updates?

I also tweeted envato_support a couple of times before coming here but didn’t get a reply.

I’m not looking to pick at anybody because I appreciate that there are systems in place and there is very rarely ever a problem, I would just very much appreciate some sort of reasoning.

Cheers. :)

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kimonothemes says

I think it’s better to send them a ticket (http://themeforest.net/support) rather than post into the forum :)

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Siddharth Envato team says

Hey Paul,

The reviewer who handled your file is away for the weekend, I presume. If there is no movement in your file in the next couple of hours, I’ll handle it myself.

Apologies about the delay and thanks again for your patience!

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PaulWinslow says

I appreciate that a lot, Siddharth. Thank you very much, mate.

p.s I know a thread will seem excessive to some but I’m sure the other authors both in front and behind me in the queue are curious, as well.

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Morad says

Hey pau1winslow. I was immediately looking forward to make a thread with that point, and i took a look on the posts title and i fount your post. In fact, i find that this disturbing. My soft rejected item is the 6th in queue and it’s till now the 4th day without review. A 3 update review process for me are done within 10 days !! although i made an update review process since about 20 days and they just took less than a 30 minutes to be reviewed.

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Ivor Envato team says

Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes.

Thanks.

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Landonw says
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.

I thought you were locked in a cell under the Envato building in Melbourne. :(

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organicbee says
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.

machine run out of oil? slacker ;-)

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WPExplorer says
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.

How dare you have a family. :sarcasm:

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prakashG says
WPExplorer said
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.
How dare you have a family. :sarcasm:
:silly:
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