377 posts Simple is the new black.
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PaulWinslow
says

Envato & TF support,

I really didn’t want to make a post to complain about it but is there any reason why those of us in the updates review queue have been ignored for the better part of the last 5 days?

I was happy to be patient until now that themes from the other queue are being reviewed and approved.. so why is nobody attending to our updates?

I also tweeted envato_support a couple of times before coming here but didn’t get a reply.

I’m not looking to pick at anybody because I appreciate that there are systems in place and there is very rarely ever a problem, I would just very much appreciate some sort of reasoning.

Cheers. :)

421 posts plop
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kimonothemes
says

I think it’s better to send them a ticket (http://themeforest.net/support) rather than post into the forum :)

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Siddharth
Envato team
says

Hey Paul,

The reviewer who handled your file is away for the weekend, I presume. If there is no movement in your file in the next couple of hours, I’ll handle it myself.

Apologies about the delay and thanks again for your patience!

377 posts Simple is the new black.
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PaulWinslow
says

I appreciate that a lot, Siddharth. Thank you very much, mate.

p.s I know a thread will seem excessive to some but I’m sure the other authors both in front and behind me in the queue are curious, as well.

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Morad
says

Hey pau1winslow. I was immediately looking forward to make a thread with that point, and i took a look on the posts title and i fount your post. In fact, i find that this disturbing. My soft rejected item is the 6th in queue and it’s till now the 4th day without review. A 3 update review process for me are done within 10 days !! although i made an update review process since about 20 days and they just took less than a 30 minutes to be reviewed.

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Ivor
Envato team
says

Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes.

Thanks.

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Landonw
says
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.

I thought you were locked in a cell under the Envato building in Melbourne. :(

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organicbee
says
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.

machine run out of oil? slacker ;-)

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WPExplorer
says
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.

How dare you have a family. :sarcasm:

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prakashG
says
WPExplorer said
Ivor said
Guys I was off for the weekend I have a family :) I’ll review your files in a couple of minutes. Thanks.
How dare you have a family. :sarcasm:
:silly:
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