5 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
coimbra
says

I bought two of CODECANYON plugins and did not get any of them accepted my credit card purchase, but do not get an indication of how to perform the download.

I opened 3 tickets so far and no one answered me! How should I proceed?

310 posts
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  • Sells items exclusively on Envato Market
+3 more
BittLoader
says

I think it’s just April Fools’ Day :D

216 posts
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+5 more
Playnethemes
says

I requested a staff reply. Hopefully they can help you out fast :)

5 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
coimbra
says

BittLoader,

It’s been one week. :(

4378 posts
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+7 more
Dzinc
says

Hi coimbra, I’m sorry to hear you are currently having trouble, can you please post your support ticket ID’s?

5 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
coimbra
says

Dzinc,

Follows, #CSX-231-17663 #PYO-336-84281 and #LZO-336-80163

Thank you,

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
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  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi again coimbra, your tickets have been replied to, please check your inbox. If you need any additional help, support staff will be glad to assist you. Thanks and good luck.

5 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
coimbra
says

Dzinc,

Thanks for the reply, I said I’m checking the ticket and linking my paypal with my credit card.

5 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
coimbra
says

Dzinc,

Obrigado, agora deu certo!

Thank you, now it works!

2773 posts
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+22 more
contrastblack
Envato team
says

I’m glad my esteemed colleague was able to help. Locking this up now, that the issue has been solved.

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