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coimbra says

I bought two of CODECANYON plugins and did not get any of them accepted my credit card purchase, but do not get an indication of how to perform the download.

I opened 3 tickets so far and no one answered me! How should I proceed?

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BittLoader says

I think it’s just April Fools’ Day :D

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Playnethemes says

I requested a staff reply. Hopefully they can help you out fast :)

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coimbra says

BittLoader,

It’s been one week. :(

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Dzinc says

Hi coimbra, I’m sorry to hear you are currently having trouble, can you please post your support ticket ID’s?

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coimbra says

Dzinc,

Follows, #CSX-231-17663 #PYO-336-84281 and #LZO-336-80163

Thank you,

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Dzinc says

Hi again coimbra, your tickets have been replied to, please check your inbox. If you need any additional help, support staff will be glad to assist you. Thanks and good luck.

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coimbra says

Dzinc,

Thanks for the reply, I said I’m checking the ticket and linking my paypal with my credit card.

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coimbra says

Dzinc,

Obrigado, agora deu certo!

Thank you, now it works!

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contrastblack Envato team says

I’m glad my esteemed colleague was able to help. Locking this up now, that the issue has been solved.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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