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coimbra
says

I bought two of CODECANYON plugins and did not get any of them accepted my credit card purchase, but do not get an indication of how to perform the download.

I opened 3 tickets so far and no one answered me! How should I proceed?

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BittLoader
says

I think it’s just April Fools’ Day :D

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Playnethemes
says

I requested a staff reply. Hopefully they can help you out fast :)

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coimbra
says

BittLoader,

It’s been one week. :(

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Dzinc
says

Hi coimbra, I’m sorry to hear you are currently having trouble, can you please post your support ticket ID’s?

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coimbra
says

Dzinc,

Follows, #CSX-231-17663 #PYO-336-84281 and #LZO-336-80163

Thank you,

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Dzinc
says

Hi again coimbra, your tickets have been replied to, please check your inbox. If you need any additional help, support staff will be glad to assist you. Thanks and good luck.

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coimbra
says

Dzinc,

Thanks for the reply, I said I’m checking the ticket and linking my paypal with my credit card.

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coimbra
says

Dzinc,

Obrigado, agora deu certo!

Thank you, now it works!

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contrastblack
Envato team
says

I’m glad my esteemed colleague was able to help. Locking this up now, that the issue has been solved.

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