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virplay
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Hello. Four of my items bought have been removed. Should I ask for a refund? Thx

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FinalDestiny
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No, the authors have the right to remove any item at anytime

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virplay
says

No, the authors have the right to remove any item at anytime

Cool. $120 Lost. :(

thx for ur answer

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Dzinc
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Hi virplay, please take a moment to read this article. If you need any further assistance, don’t hesitate to ask.

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virplay
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Hi virplay, please take a moment to read this article. If you need any further assistance, don’t hesitate to ask.

I did it, thx. But want to be sure if any chanche to get a refund. It´s $120 I don´t want to lose

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Dzinc
says

Bear in mind that:

The file may have been disabled due to a problem with it, and could be re-activated again after the problem is fixed and the author has updated it.

Either way, if you do need support and/or additional information, you can always try contacting the author and see where the removed item stands.

Regarding refunds, please refer to this article. Thanks for your understanding.

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virplay
says

Bear in mind that:
The file may have been disabled due to a problem with it, and could be re-activated again after the problem is fixed and the author has updated it.

Either way, if you do need support and/or additional information, you can always try contacting the author and see where the removed item stands.

Regarding refunds, please refer to this article. Thanks for your understanding.

I did already send a ticket. Cross fingers. Don´t want to lose my money. Hope themeforest can understand it -Thx

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VF
says

No, the authors have the right to remove any item at anytime

I think this shouldn’t be taken granted by both Envato and authors. One buyer missing 4 of the purchased item is not something easy to take (out of less than 50 purchased items by the buyer). We supposed to have some regulations to reduce item deletions – whatever may be the reason of deletion.

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virplay
says


No, the authors have the right to remove any item at anytime
I think this shouldn’t be taken granted by both Envato and authors. One buyer missing 4 of the purchased item is not something easy to take. We supposed to have some regulations to reduce item deletions – whatever may be the reason of deletion.

Thx VF for your help. It´s not easy to understand how an user who bought 4 items can lost it´s money because of Envato policy. I am talking about $120. I am a big fan of Envato, I spent lots of monet buying items here, but not to throw my money.

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DanyDuchaine
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You should always keep a backup of your file on your computer. Download them as soon as you buy them.

That’s what I do.

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