27 posts
  • Has collected 50+ items on Envato Market
  • Located in Spain
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
virplay says

Hello. Four of my items bought have been removed. Should I ask for a refund? Thx

Blade – Responsive Business WordPress Theme WP Diggity – Pro Layout Builder Theme Flipit: Responsive, Multi Purpose Theme Zwin – Responsive Vcard Template

1791 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Made it to the Authors' Hall of Fame
+8 more
FinalDestiny says

No, the authors have the right to remove any item at anytime

27 posts
  • Has collected 50+ items on Envato Market
  • Located in Spain
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
virplay says

No, the authors have the right to remove any item at anytime

Cool. $120 Lost. :(

thx for ur answer

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi virplay, please take a moment to read this article. If you need any further assistance, don’t hesitate to ask.

27 posts
  • Has collected 50+ items on Envato Market
  • Located in Spain
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
virplay says

Hi virplay, please take a moment to read this article. If you need any further assistance, don’t hesitate to ask.

I did it, thx. But want to be sure if any chanche to get a refund. It´s $120 I don´t want to lose

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Bear in mind that:

The file may have been disabled due to a problem with it, and could be re-activated again after the problem is fixed and the author has updated it.

Either way, if you do need support and/or additional information, you can always try contacting the author and see where the removed item stands.

Regarding refunds, please refer to this article. Thanks for your understanding.

27 posts
  • Has collected 50+ items on Envato Market
  • Located in Spain
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
virplay says

Bear in mind that:
The file may have been disabled due to a problem with it, and could be re-activated again after the problem is fixed and the author has updated it.

Either way, if you do need support and/or additional information, you can always try contacting the author and see where the removed item stands.

Regarding refunds, please refer to this article. Thanks for your understanding.

I did already send a ticket. Cross fingers. Don´t want to lose my money. Hope themeforest can understand it -Thx

6025 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

No, the authors have the right to remove any item at anytime

I think this shouldn’t be taken granted by both Envato and authors. One buyer missing 4 of the purchased item is not something easy to take (out of less than 50 purchased items by the buyer). We supposed to have some regulations to reduce item deletions – whatever may be the reason of deletion.

27 posts
  • Has collected 50+ items on Envato Market
  • Located in Spain
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
virplay says


No, the authors have the right to remove any item at anytime
I think this shouldn’t be taken granted by both Envato and authors. One buyer missing 4 of the purchased item is not something easy to take. We supposed to have some regulations to reduce item deletions – whatever may be the reason of deletion.

Thx VF for your help. It´s not easy to understand how an user who bought 4 items can lost it´s money because of Envato policy. I am talking about $120. I am a big fan of Envato, I spent lots of monet buying items here, but not to throw my money.

206 posts
  • Located in Canada
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
DanyDuchaine says

You should always keep a backup of your file on your computer. Download them as soon as you buy them.

That’s what I do.

by
by
by
by
by
by