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Mastergreed says

Ranting! Muhaha, sit down boys and girls, grab a cup of coffee and enjoy the story uncle Greed have for you, yay! :D

Sold the script on TF. Got a support issue on gmail. Understood the problem. Explained how to fix it. Tested it. The script is working, I’m soooo good! Buyer accuse me of lying and mugging, just because he fail to understand “you’re typing wrong data into the form”. No, he’s typing correct data, I’m the asshole lying to him. How can I fix something that isn’t broken?! But I’m still lying, right? OK, I’m cool with that – I’m not a god, I can’t be responsible for mistakes of others, right? I made a script that works as long as it’s being used in the correct way (read: type correct data that exists on Tipjoy, typing wrong data won’t work, that’s the way it works. You won’t blame Twitter staff just because you’re trying to login with wrong username, right?).

So the guy screams “I will write to envato about this” – what, should I be afraid? Hey, the script is working, everyone is happy – me, Envato, other buyers who have no problems with the script, you’re the one making errors and accusing me. ME! I’m not obligated to provide support to you, I’m just a kind guy and I wish to help – but you’re accusing me – how can this be?? Show some respect to a guy who works hard each day to pay for University and help his mom pay the bills, while still having time to help you. I can prove the script works great to everyone. Hey, I can even prove YOUR demo installation is working great! It’s not my fault it’s working, lol – that was the plan :P. I’m not afraid of your threat, I have nothing to be afraid of, I’m soooo cool.

So in next email the guy is moving to final offensive (what, Rommel’s last stand in North Africa?) – something like “don’t use Envato next time, they’re money suckers” – correct me if I’m wrong, but it’s not me having problems with envato, right? Umm… Hey, he doesn’t have problems with envato either, but with my script. Which works perfectly by the way, as long as correctly used. You can’t wash your coffee cup with your car’s engine, right? Umm, OK, bad example :P.

So here’s the math: the script isn’t working, goto author and explain it’s not working, then refuse to accept you’re making the mistake and the script is working, refuse it again and blame author for the world’s evil, and if he won’t respond to threats (because you know you’re making a mistake, you just don’t want to accept this and you want your money back), go blame Envato – they’re allowing people to sell things that works as they were coded to work…

Whoh, and I thought I saw everything in my freelance career… For first few minutes I thought “be kind, don’t be harsh, he’s just a human, he makes mistakes as we all do, he will soon understand what’s wrong and he will be thankful for your help”. After third email “it’s not working” even it it is, and then after blaming Envato for everything, I decided to refuse any support for the guy. Maybe he thought I’ll be afraid of consequences and I will live our big family because of the fear? Well, that ain’t gonna happen, I’m cool, everything works, the buyer is just too proud to admit mistake.

Well, anyway writing this story put a big smile on my face – have a nice sales todaday everyone, yay! Let’s drink for every envato author providing support to customer, hear hear!

2314 posts Bird is the word..
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jonathan01 says

you can’t fix stupid man… just drop it and let them continue with their obvious enjoyment of complaining for nothing.

Happy sales dude! :)

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jremick Envato team says

Oh man, sorry to hear that. Some customers are just bad apples. I know how you feel though, it’s happened to me before too. It seems like you handled it well though. :-)

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MDNW says

Never had anyone be so belligerent with me, but I do handle between 10 and 30 support questions a day (not for broken stuff, usually buyers who are seeking help with HTML or other basic usage questions). All in all my buyers are pretty cool when they contact me, a few can get a little frustrated (usually because of English translation issues or total web newbies trying to start their first website), but the vast majority are happy to have someone to ask in the first place and I’ve certainly never had anyone blame a problem on me. Usually they fess up to a lack of basic web knowledge, I usually refer them to the right place to learn more. This guy sounds like quite a character though – It can help to remind buyers that:

1. Products are sold as-is.
2. If the script is working for 99% of people the problem is probably localized to something they are doing differently.
3. Re-read the documentation. If you’ve done your job as an author, there should be plenty of information on how to properly use a product in the documentation.
4. There is a wealth of information on the internet. Google rocks.
5. If all else fails, you’re willing to help them out of the goodness of your heart (not because you’re required to).

Still – it sounds like you’ve done all that. I don’t envy ya in this case. Take a deep breath and let it slide :) Envato probably deals with countless angry, irrational buyers on a daily basis for us authors. I also don’t envy whoever it is that’s handling all of the angry-buyer messages (whether or not the buyers have a justifiable reason to be angry).

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PixelBin says

Unfortunately, there are quite a number of brain dead people in the world that don’t realize they’re wrong. Just carry on, and report any (if any) negative comments he leaves on your page.

I wish Envato (and big companies like eBay, etc) had a feature where you could block a certain buyer from buying any future products because there’s always assholes that just want to ruin everything (e.g. your rating here, or your feedback percentage on eBay, etc.)

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reidknorr says
you can’t fix stupid man… just drop it and let them continue with their obvious enjoyment of complaining for nothing.

:) +1

Unfortunately your right… there is no fixing stupid.. haha

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ronn0 says

Didn’t hear you over here! :o

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Mastergreed says
It seems like you handled it well though.

Yea, the Tao is with me, shouting “positive thinking” to my ear, heh

I wish Envato (and big companies like eBay, etc) had a feature where you could block a certain buyer from buying any future products (...)

Heeey, no blocking customer, as long as they’re paying me :P

1479 posts The right tools with none of the gimmicks
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PixelBin says
It seems like you handled it well though.

Yea, the Tao is with me, shouting “positive thinking” to my ear, heh

I wish Envato (and big companies like eBay, etc) had a feature where you could block a certain buyer from buying any future products (...)
Heeey, no blocking customer, as long as they’re paying me :P

Well, maybe not here, but I’d rather keep my 100% feedback on eBay than deal with the same asshole that keeps causing me trouble yet buys my products over and over.

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Themewaves says

Then rated your plugin or theme 1 star :)

I hate this part. I had so many bad apple occured lol :)

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