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dianavisual says

I very recently purchased the Spalon – Responsive WordPress Theme on themeforest. For some reason I cannot install the theme on my wordpress website. It gives me a 413 error. I want to cantact the author for help, but when I am trying to login to http://support.aquagraphite.com/wp-login.php?action=register it sais: “Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code. ” I just bought the theme, so how can the purchase code be invalid?

Please help.

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templatin says

I hope you have filled in correct “Purchase code” which can be found in license file (.txt format).

Alternatively, you can try contacting the author by sending an Email from their profile page.

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kaaz says

Hi dianavisual,

You’re trying on a different forum, Our theme support forum is located here: http://support.kaazthemes.com/


Please contact me through my profile page with your purchase code. Also you may send your site url and temporary login details, so that I can fix the installation issues.

Thank you

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dianavisual says

Thank you and thank you. As you can see I am new at this…Yes I have filled in the correct “Purchase code” which can be found in license file. I had no idea where is the theme support forum as I did a search after spalon and only found the theme it self. I would love to email you if you don’t mind but have no clue what so ever as wher can I find your profile page…

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dianavisual says

nvm…found it

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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