1759 posts
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Anps
says

Hi, I saw that you stated that all data is restored, we are still missing $3 and additional one sale.

Should I submit a support ticket?

466 posts Code Is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
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+7 more
gljivec
says

Friend you are not alone :) I have already submit support ticket, but now we can only wait (cca. 10 days ;) )

235 posts
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+2 more
An-Themes
says

From “Envastats” I can see that I’m missing 4 sales.
Total sales on “Envastats” = 505
Total sales on my profile = 501
Yesterday the number of sales was identically on Envastats and my profile, so I don’t know if is a bug, or I’m missing 4 sales

1104 posts
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uziiuzair
says

No, give them some time. :) an email i received stated that most of it had been restored. I believe its best we don’t submit tickets till they are done.

1104 posts
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+5 more
uziiuzair
says

From “Envastats” I can see that I’m missing 4 sales.
Total sales on “Envastats” = 505
Total sales on my profile = 501
Yesterday the number of sales was identically on Envastats and my profile, so I don’t know if is a bug, or I’m missing 4 sales
In case you missed the thread :) http://themeforest.net/forums/thread/site-outage-update/125118
235 posts
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+2 more
An-Themes
says

I know about that, thank you. I was wonder if it’s only me, because “they said” everything is back to normal. I haven’t submitted a support ticket, I will wait to see what will happen.

695 posts
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+5 more
phpbits
says

Same here. I hope envato will fix the issue soon.

276 posts themesdepot.org
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+6 more
ThemesDepot
says

It seems i’ve got one sale missing too. :smug:

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+13 more
KingDog
Envato team
says

Keep you eyes on this thread for any updates – http://themeforest.net/forums/thread/site-outage-update/125118 Thanks!

3 posts
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+1 more
kathryngrant
Envato team
says

Hi All

Kat here, product owner for finance at Envato.

Here’s quick update on what’s happening with your sales:

Yesterday around 1pm Melbourne time, we reprocessed the majority of sales.

There are a small number of sales (less than 40) which we will be reprocessing tomorrow (Friday March 14th, Melbourne time).

The only sales we will not be reprocessing are the ones where the buyer had already logged back in and repurchased your item.

The licence keys for the reprocessed sales are identical to the licence keys the buyers received when they originally made the purchase, however the timestamps on the sales will be the time they were reprocessed.

We will be in touch via email with all affected authors once the reprocessing is complete.

Thanks for your patience, and sincerest apologies.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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