698 posts
  • Author had a File in an Envato Bundle
  • Bought between 50 and 99 items
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  • Croatia
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+5 more
segen says

Now I even tried to withdraw via IBAN /Swift and it won’t let me :/ Something is terribly wrong here.

27 posts
  • Bought between 50 and 99 items
  • Croatia
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
ranezinjo says

Can we get any answer here ?!

2510 posts Community Officer
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
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+15 more
contrastblack Staff says

Hi ranezinjo, I flagged your message for staff reply, please contact support via support.envato.com or try via twitter if you really need a quick reply. :)

1837 posts
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
  • Sold between 50 000 and 100 000 dollars
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Studio (Microlancer) Beta Tester
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+3 more
ShermanJackson says

Hi Guys!

Make sure you TWEET support, generally, tweeting is a much faster process. By leaving your ticket# in this thread, you will not be guaranteed of a certain reply/answer.

2510 posts Community Officer
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+15 more
contrastblack Staff says

Hi Guys! Make sure you TWEET support, generally, tweeting is a much faster process. By leaving your ticket# in this thread, you will not be guaranteed of a certain reply/answer.
good advice. I had this change a normal 1-5 day support reply gotten in a couple of minutes, depending of course on who’s at hand, and right now it’s a weekend, but still :)
698 posts
  • Author had a File in an Envato Bundle
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Croatia
  • Elite Author
  • Exclusive Author
+5 more
segen says

I sent several support messages in Support Centre, I tweeted few times as well, I replied several times in this thread, I left my ticket ID as well. Anything else I should do? Buy a ticket and fly over to discuss this in person? I asked for a phone number to call someone but didn’t get it. This is getting very frustrating. Like noone is aware of this issue after all we’ve done to report it? You must be joking or making complete fools out of us. Pardon me but I have to react this way after all this happened.



Hi Guys! Make sure you TWEET support, generally, tweeting is a much faster process. By leaving your ticket# in this thread, you will not be guaranteed of a certain reply/answer.
good advice. I had this change a normal 1-5 day support reply gotten in a couple of minutes, depending of course on who’s at hand, and right now it’s a weekend, but still :)
698 posts
  • Author had a File in an Envato Bundle
  • Bought between 50 and 99 items
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Croatia
  • Elite Author
  • Exclusive Author
+5 more
segen says

This issue has just been solved.

27 posts
  • Bought between 50 and 99 items
  • Croatia
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
ranezinjo says

I would appreciate ANY answer !!

27 posts
  • Bought between 50 and 99 items
  • Croatia
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
ranezinjo says

Another ticket. #237678

27 posts
  • Bought between 50 and 99 items
  • Croatia
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars
ranezinjo says

3 weeks and counting..Issue is still here. No answer from tickets. No answer here…

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