63 posts
  • 6 Years of Membership
  • Collector Level 4
  • Ireland
sticker
says

HI all,

I’m a long time buyer here on TF – I rasied a ticket last Friday morning and I’m still waiting on a responce from support. Is this a usual timeframe people have experience for a simple issue with Envato?

150 posts
  • 4 Years of Membership
  • Collector Level 2
  • Exclusive Author
designsatnight
says

I heard from a few guys that these days it can take up to 5-6 days.

63 posts
  • 6 Years of Membership
  • Collector Level 4
  • Ireland
sticker
says

OK – Seems a long responce time… Any particular reason for this I wonder?

1095 posts Best-dressed man at PressNomics 2013
  • United States
  • Power Elite Author
  • Top Monthly Author
  • Trendsetter
+13 more
Parallelus
says

That seems excessive to wait a week for a response. Even if they’re “looking into it” I think you should have at least gotten an email from someone.

676 posts
  • Weekly Top Seller
  • Meetup Participant
  • Author Level 5
  • Exclusive Author
+6 more
navigator
says

Try to contact support via twitter, think it’s faster way to reach them…

63 posts
  • 6 Years of Membership
  • Collector Level 4
  • Ireland
sticker
says

Thanks all for the replies – still no responce!!! from support to a simple query.

I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!

2627 posts Put a Donk On It
  • Weekly Top Seller
  • Elite Author
  • Exclusive Author
  • Featured Author
+11 more
ThemeProvince
says

Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!

responce should be response with an s*

63 posts
  • 6 Years of Membership
  • Collector Level 4
  • Ireland
sticker
says


Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!
responce should be response with an s*

...Right… thnaks for that

63 posts
  • 6 Years of Membership
  • Collector Level 4
  • Ireland
sticker
says

8 Days now… Might be interesting to see how long this is gonna take.

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

8 Days now… Might be interesting to see how long this is gonna take.

Can you give me the ticket number and I’ll see what the status of it is? Thanks!

by
by
by
by
by
by