- Bought between 100 and 499 items
- Europe
- Has been a member for 3-4 years
HI all,
I’m a long time buyer here on TF – I rasied a ticket last Friday morning and I’m still waiting on a responce from support. Is this a usual timeframe people have experience for a simple issue with Envato?
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 1-2 years
I heard from a few guys that these days it can take up to 5-6 days.
- Bought between 100 and 499 items
- Europe
- Has been a member for 3-4 years
OK – Seems a long responce time… Any particular reason for this I wonder?
- Attended a Community Meetup
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 1 and 9 items
- Contributed a Tutorial to a Tuts+ Site
- Exclusive Author
- Has been a member for 4-5 years
- Item was Featured
That seems excessive to wait a week for a response. Even if they’re “looking into it” I think you should have at least gotten an email from someone.
- Author had a Free File of the Month
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Microlancer Beta Tester
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Bought between 1 and 9 items
- Europe
- Referred between 1 and 9 users
Try to contact support via twitter, think it’s faster way to reach them…
- Bought between 100 and 499 items
- Europe
- Has been a member for 3-4 years
Thanks all for the replies – still no responce!!! from support to a simple query.
I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 250 000 and 1 000 000 dollars
- Author was Featured
- Item was Featured
- Attended a Community Meetup
- Referred between 100 and 199 users
- Contributed a Tutorial to a Tuts+ Site
sticker said
Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!
responce should be response with an s*
- Bought between 100 and 499 items
- Europe
- Has been a member for 3-4 years
ThemeProvince said
sticker saidresponce should be response with an s*
Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!
...Right… thnaks for that
- Bought between 100 and 499 items
- Europe
- Has been a member for 3-4 years
8 Days now… Might be interesting to see how long this is gonna take.
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
sticker said
8 Days now… Might be interesting to see how long this is gonna take.
Can you give me the ticket number and I’ll see what the status of it is? Thanks!
