63 posts
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sticker says

HI all,

I’m a long time buyer here on TF – I rasied a ticket last Friday morning and I’m still waiting on a responce from support. Is this a usual timeframe people have experience for a simple issue with Envato?

150 posts
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designsatnight says

I heard from a few guys that these days it can take up to 5-6 days.

63 posts
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sticker says

OK – Seems a long responce time… Any particular reason for this I wonder?

1055 posts Best-dressed man at PressNomics 2013
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Parallelus says

That seems excessive to wait a week for a response. Even if they’re “looking into it” I think you should have at least gotten an email from someone.

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navigator says

Try to contact support via twitter, think it’s faster way to reach them…

63 posts
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sticker says

Thanks all for the replies – still no responce!!! from support to a simple query.

I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!

2588 posts Put a Donk On It
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ThemeProvince says

Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!

responce should be response with an s*

63 posts
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sticker says


Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!
responce should be response with an s*

...Right… thnaks for that

63 posts
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sticker says

8 Days now… Might be interesting to see how long this is gonna take.

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KingDog Envato team says

8 Days now… Might be interesting to see how long this is gonna take.

Can you give me the ticket number and I’ll see what the status of it is? Thanks!

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