63 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in Ireland
sticker
says

HI all,

I’m a long time buyer here on TF – I rasied a ticket last Friday morning and I’m still waiting on a responce from support. Is this a usual timeframe people have experience for a simple issue with Envato?

150 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
designsatnight
says

I heard from a few guys that these days it can take up to 5-6 days.

63 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in Ireland
sticker
says

OK – Seems a long responce time… Any particular reason for this I wonder?

1088 posts Best-dressed man at PressNomics 2013
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
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+13 more
Parallelus
says

That seems excessive to wait a week for a response. Even if they’re “looking into it” I think you should have at least gotten an email from someone.

675 posts
  • Had an item that became a weekly top seller
  • Has sold $10,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
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+5 more
navigator
says

Try to contact support via twitter, think it’s faster way to reach them…

63 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in Ireland
sticker
says

Thanks all for the replies – still no responce!!! from support to a simple query.

I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!

2627 posts Put a Donk On It
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+11 more
ThemeProvince
says

Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!

responce should be response with an s*

63 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in Ireland
sticker
says


Thanks all for the replies – still no responce!!! from support to a simple query. I don’t think I should need to go out of my way herre Navigator – there should be a solid support structure in place without me chasing them around twitter (which I don’t use) – but thanks for the suggestion all the same!
responce should be response with an s*

...Right… thnaks for that

63 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in Ireland
sticker
says

8 Days now… Might be interesting to see how long this is gonna take.

6766 posts
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  • Has been part of the Envato Community for over 5 years
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  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

8 Days now… Might be interesting to see how long this is gonna take.

Can you give me the ticket number and I’ll see what the status of it is? Thanks!

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