- Envato Staff
- Has been a member for 4-5 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
For some reason it’s taking long and long time. Got one Open for 7days now and I already closed one ‘cause I just decided to move on without the answer.
Hope that works better next time.
Have noticed the same thing recently, might last support ticket wasn’t answered for a couple of days as well.
Envato should hire some more support staff… I’m available
I want to apologize for the delay in our reply to tickets lately. Between the Kuala Lumpur conference and the training of new support team members, a backlog of tickets has generated. We’re working very hard to clear this backlog and I just wanted to apologize for the late response.
If anyone has a particularly urgent matter, please feel free to send us a tweet with your ticket ID number and we’ll try our best to answer it expeditiously.https://twitter.com/#!/envato_support
Support thread finally replied to and apology made (8 days after first post) “Very large backlog” the Support statement excuse…
Thanks for all the reples here.
Between the Kuala Lumpur conference and the training of new support team members, a backlog of tickets has generated.
The problems you face at the back end of your business are not excuses in my opinion. The reality is that you would have known about both of these things (conference and training new staff) so should have been able to plan the support of your customers better. I know it becomes hard sometimes but to be honest we don’t care about your problems, we care about ours. Hope that makes sense and is taken the right way.