63 posts
  • 6 Years of Membership
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  • Ireland
sticker
says


8 Days now… Might be interesting to see how long this is gonna take.
Can you give me the ticket number and I’ll see what the status of it is? Thanks!

Sure – 220689 – thanks

6839 posts
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+13 more
KingDog
Envato team
says

Thanks! I’ll check with Support.

13 posts
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+1 more
MenteCriativa
says

For some reason it’s taking long and long time. Got one Open for 7days now and I already closed one ‘cause I just decided to move on without the answer.

Hope that works better next time.

Chears

138 posts
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WPHead
says

Have noticed the same thing recently, might last support ticket wasn’t answered for a couple of days as well.

Envato should hire some more support staff… I’m available :D

1950 posts Do the Needful
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JamiGibbs
says

Hey guys,

I want to apologize for the delay in our reply to tickets lately. Between the Kuala Lumpur conference and the training of new support team members, a backlog of tickets has generated. We’re working very hard to clear this backlog and I just wanted to apologize for the late response.

If anyone has a particularly urgent matter, please feel free to send us a tweet with your ticket ID number and we’ll try our best to answer it expeditiously.

https://twitter.com/#!/envato_support
63 posts
  • 6 Years of Membership
  • Collector Level 4
  • Ireland
sticker
says

Support thread finally replied to and apology made (8 days after first post) “Very large backlog” the Support statement excuse…

Thanks for all the reples here.

5 posts
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noctatheme
says

Between the Kuala Lumpur conference and the training of new support team members, a backlog of tickets has generated.

The problems you face at the back end of your business are not excuses in my opinion. The reality is that you would have known about both of these things (conference and training new staff) so should have been able to plan the support of your customers better. I know it becomes hard sometimes but to be honest we don’t care about your problems, we care about ours. Hope that makes sense and is taken the right way. :)

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