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palcomweb says

I have submitted my name and email as per the theme document in http://www.themeforest.net/user/system32

I have major problem with the theme configuration, I have followed each and every step as directed in theme documentation, but the home page is not showing the sliders. When I went to support forum them say.. “Thanks for purchasing a System32 theme!

To register for the support forums, please contact us through our profile page here: http://themeforest.net/user/system32 In the Message textarea enter “Support Form Access Request.” After we verify purchase we’ll reply to your email with a username and temporary password. We look forward to seeing you in the forums! ”

I did as mentioned above, I have not received any information regarding registration on the support forum as yet.

I am wondering if the is the indication of the level of support that is provided by “System32”

They have very good looking themes, but good products with bad support make bad business sense . Theme forest should be watching how their sellers/authors provide support to the customers to protect its image.

Hope to receive good support.

Regards Ashish

1775 posts Multimedia Artistry
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dnp_theme says

Perhaps he is on a vacation or having some personal problems. Or perhaps he is incredibly busy!

Have you checked his profile page, maybe he has some announcements?

Still, if you are a WP newbie and you desperately need help, I suggest finding help on Google. Support is not mandatory and you buy themes “as is” with no warranty of any kind. Support is at each author’s discretion.

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doru says

please note that support is not included in the price of the item , so there is no bad support or good support.

In your particular case it appears the author offer support but probably he didn’t received the mail or maybe is busy at the time.

198 posts Aivah
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AivahThemes says

Hi Ashish,

Obviously you are from India and it was late night here and I already left the office and gone for sleep when your email arrived in my inbox. Just logged into the mail today and seen your support request and I have already given you the access in morning please check in your inbox or in spam if still didn’t get any support forum access please email me from my profile page again.

It was only 16 hours passed you purchased the item.

Regards Khan

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dnp_theme says

I thought he purchased the theme only 5 minutes before posting here.

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palcomweb says

Thanks dnp_theme and doru!! When yo buy a good product from a good place your expectations for support is also high. In my case I spent many hours trying to figure out whats wrong and failed, only after this I sought support from them. Yes, you are right I am a newbie and very curiously experimental, I definitely need a lot of help from you guys to polish my WordPress skills.

Also good news that I received email from System32, Now I can proceed to get things right and working. Thanks again to all!! Regards Ashish

198 posts Aivah
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AivahThemes says

Glad to hear you got a mail Ashish, I can understand but sometimes authors not me but others may also away or not on the desk all the time as there might be a time differences too.

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dnp_theme says

Ashish, You cannot expect support at this price man. And we are not here to teach you CSS , PHP or WP. Also if authors provide support, you cannot expect support is coming rocket fast.

You have to learn yourself. I am sorry I have flagged your previous message by mistake.

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palcomweb says

Hi Ashish, Obviously you are from India and it was late night here and I already left the office and gone for sleep when your email arrived in my inbox. .....It was only 16 hours passed you purchased the item. Regards Khan

Hi Khan, thanks for your reply here and email I just received. I am sorry if I hurt you, it was just that I got a very good looking WP theme and I was so impressed by the theme demo that I just rushed to customize it and got stuck badly. I must say your themes are wonderfully crafted, I like the precision and cleanliness of the themes, specially Strikon. Now going to your support forum!! Thanks again!

198 posts Aivah
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AivahThemes says

No need to be sorry Ashish. Its OK I can understand, though i see similar issues with other themes and other authors files too it happens that people might miss or do something wrong which will make theme frustrating and expose their frustration on the Forums.

You have to wait for at-least 24 hours or max 48 hours as sometimes some of the authors may off for the weekends.

But its common these days as people use to purchase the wordpress theme and they will upload the zip file downloaded as is from themeforest and when they get error message they will ask for a refund with a simple their own mistake.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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