453 posts Mad Dog
  • Top Monthly Author
  • Trendsetter
  • Weekly Top Seller
  • Power Elite Author
+8 more
mad_dog
says

2 TF staff and authors! I do appreciate that you are trying to improve the system but there is a new problem occurred. I’m getting a lot of complaints that there is no documentation, sliders etc inside the zip file they download from themeforest. The problem is that they download the installable zip file and do not pay attention to the main zip file where the documentation and other stuff is located. In result we get the low rating and bad comments.

Suggestion: maybe you would add some kind of tooltip explaining what it is inside of the main and installable packs.
Thanks in advance.

70 posts
  • Affiliate Level 3
  • Author Level 9
  • Collector Level 2
  • Elite Author
+4 more
SmoothThemes
says

Same here for me :(

2065 posts Don't Worry, Be Happy
  • Trendsetter
  • Weekly Top Seller
  • Exclusive Author
  • Elite Author
+9 more
FinalDestiny
says

+10000

196 posts ThemeTon
  • Trendsetter
  • Weekly Top Seller
  • Elite Author
  • Most Wanted Winner
+10 more
themeton
says

+1, agree

165 posts
  • Trendsetter
  • Elite Author
  • Author Level 8
  • Most Wanted Winner
+4 more
AnarielDesign
says

+1

216 posts
  • 2 Years of Membership
  • Affiliate Level 3
  • Author Level 8
  • Collector Level 1
+5 more
Playnethemes
says

+1

It’s a bummer for us and for the customers that they do not read the documentation :)

470 posts
  • Trendsetter
  • Weekly Top Seller
  • Exclusive Author
  • 5 Years of Membership
+8 more
SaurabhSharma
says

+1. In some cases, buyers were unable to find the main download. They said they can only see the installable theme. I had to email them zip archives with documentation.

1908 posts YOU TOUCH IT YOU BUY IT
  • Top Monthly Author
  • Community Superstar
  • Author Level 11
  • Winner
+10 more
FRESHFACE
says

I would also suggest adding something like this directly to your theme:

and make it link to an online hosted documentation.

272 posts The Dominant One
  • Affiliate Level 3
  • Author Level 9
  • Collector Level 4
  • Top Monthly Author
+7 more
wptitans
says

That’s what you get when new functions are added to the themeforest marketplace without discussing these functions or ask for feedback from Authors and Buyers.

And as freshface stated, make sure you always have a help/doc section inside your framework.

1142 posts It's in the pipeline!
  • Top Monthly Author
  • Trendsetter
  • Weekly Top Seller
  • Author Level 11
+9 more
purethemes
says

+1 Who could expect this..

by
by
by
by
by
by