410 posts Mad Dog
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mad_dog
says

2 TF staff and authors! I do appreciate that you are trying to improve the system but there is a new problem occurred. I’m getting a lot of complaints that there is no documentation, sliders etc inside the zip file they download from themeforest. The problem is that they download the installable zip file and do not pay attention to the main zip file where the documentation and other stuff is located. In result we get the low rating and bad comments.

Suggestion: maybe you would add some kind of tooltip explaining what it is inside of the main and installable packs.
Thanks in advance.

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SmoothThemes
says

Same here for me :(

2029 posts Don't Worry, Be Happy
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FinalDestiny
says

+10000

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themeton
says

+1, agree

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AnarielDesign
says

+1

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Playnethemes
says

+1

It’s a bummer for us and for the customers that they do not read the documentation :)

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SaurabhSharma
says

+1. In some cases, buyers were unable to find the main download. They said they can only see the installable theme. I had to email them zip archives with documentation.

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FRESHFACE
says

I would also suggest adding something like this directly to your theme:

and make it link to an online hosted documentation.

272 posts The Dominant One
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wptitans
says

That’s what you get when new functions are added to the themeforest marketplace without discussing these functions or ask for feedback from Authors and Buyers.

And as freshface stated, make sure you always have a help/doc section inside your framework.

1106 posts It's in the pipeline!
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purethemes
says

+1 Who could expect this..

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