1466 posts
  • Has been a member for 2-3 years
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Croatia
OriginalEXE says

It’s getting really frustrating, I had 8 customers for the past night complaining about the missing PSDs and documentation :mad:

Look at the bright side, you had customers :P

1732 posts
  • Author had a Free File of the Month
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+5 more
SamBerson says


It’s getting really frustrating, I had 8 customers for the past night complaining about the missing PSDs and documentation :mad:
Look at the bright side, you had customers :P

True!

197 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 500 and 999 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
DanyDuchaine says

Oh, now I know why they couldn’t find the dummy.xml all of a sudden.

1579 posts Chris Robinson
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Has been a member for 5-6 years
  • Author had a File in an Envato Bundle
  • Referred between 500 and 999 users
  • Author had a Free File of the Month
+5 more
contempoinc says

Being hearing the same from my buyers, looking forward to a quick solution.

468 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

Fixing one problem and creating another, yay! Hopefully we can address this pretty quick. Do you think a quick re-labelling of the stuff in the download menu like this would help?

1732 posts
  • Author had a Free File of the Month
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+5 more
SamBerson says

Fixing one problem and creating another, yay! Hopefully we can address this pretty quick. Do you think a quick re-labelling of the stuff in the download menu like this would help?

Very nice! Thanks :)

491 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Won a Competition
  • Referred between 1000 and 1999 users
  • Author had a Free File of the Month
  • Author had a File in an Envato Bundle
  • Bought between 10 and 49 items
+3 more
pixelentity says

“License Certificate & Purchase Code”

a lot of authors use dedicated support forums where the item purchase code is needed to register and buyers are often unable to find it. Even better, the code could be shown in the download page directly, below the download button / dreamhost box.

BF

5761 posts
  • Exclusive Author
  • Author had a File in an Envato Bundle
  • Elite Author
  • Has been a member for 6-7 years
  • Sold between 100 000 and 250 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • India
+3 more
VF says

“License Certificate & Purchase Code”

a lot of authors use dedicated support forums where the item purchase code is needed to register and buyers are often unable to find it. Even better, the code could be shown in the download page directly, below the download button / dreamhost box.

BF

A better marketplace will replace the dreamhost box with an essential thing like purchase code. But we are less than better. Poverty is so severe that we can’t live without dreamhost referral income.

3433 posts Ruben Bristian
  • Most Wanted Bounty Winner
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 6-7 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
  • Bought between 100 and 499 items
  • Exclusive Author
  • Referred between 500 and 999 users
+5 more
KrownThemes says

Yeah, i also got these where’s my license certificate? issues now.. Clients are not finding things well with the new Downloads button. This is really really bad! And i’ve even got the stylesheet missing question :D

Just replace that stupid Dreamhost button with something else. Dreamhost is a really bad hosting anyway so suggesting it to new buyers is incredibly bad..

468 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

A better marketplace will replace the dreamhost box with an essential thing like purchase code. But we are less than better. Poverty is so severe that we can’t live without dreamhost referral income.

I’m looking into this — I have no context, it was in-place long before I was here, so I’m finding out who does.

by
by
by
by
by
by