1554 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE
says

It’s getting really frustrating, I had 8 customers for the past night complaining about the missing PSDs and documentation :mad:

Look at the bright side, you had customers :P

1937 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Participated in a focus group or interview to improve the user experience on Envato Market
+17 more
SamBerson
says


It’s getting really frustrating, I had 8 customers for the past night complaining about the missing PSDs and documentation :mad:
Look at the bright side, you had customers :P

True!

213 posts
  • Located in Canada
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
DanyDuchaine
says

Oh, now I know why they couldn’t find the dummy.xml all of a sudden.

1654 posts Chris Robinson
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Located in United States
  • Has sold $500,000+ on Envato Market
+12 more
contempoinc
says

Being hearing the same from my buyers, looking forward to a quick solution.

536 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Located in Australia
  • Has been part of the Envato Community for over 3 years
+1 more
justinfrench
Envato team
says

Fixing one problem and creating another, yay! Hopefully we can address this pretty quick. Do you think a quick re-labelling of the stuff in the download menu like this would help?

1937 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Participated in a focus group or interview to improve the user experience on Envato Market
+17 more
SamBerson
says

Fixing one problem and creating another, yay! Hopefully we can address this pretty quick. Do you think a quick re-labelling of the stuff in the download menu like this would help?

Very nice! Thanks :)

501 posts
  • Has referred 1000+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Became a Top 20 Author of the Month
+9 more
pixelentity
says

“License Certificate & Purchase Code”

a lot of authors use dedicated support forums where the item purchase code is needed to register and buyers are often unable to find it. Even better, the code could be shown in the download page directly, below the download button / dreamhost box.

BF

6224 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+11 more
VF
says

“License Certificate & Purchase Code”

a lot of authors use dedicated support forums where the item purchase code is needed to register and buyers are often unable to find it. Even better, the code could be shown in the download page directly, below the download button / dreamhost box.

BF

A better marketplace will replace the dreamhost box with an essential thing like purchase code. But we are less than better. Poverty is so severe that we can’t live without dreamhost referral income.

3801 posts
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+11 more
KrownThemes
says

Yeah, i also got these where’s my license certificate? issues now.. Clients are not finding things well with the new Downloads button. This is really really bad! And i’ve even got the stylesheet missing question :D

Just replace that stupid Dreamhost button with something else. Dreamhost is a really bad hosting anyway so suggesting it to new buyers is incredibly bad..

536 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Located in Australia
  • Has been part of the Envato Community for over 3 years
+1 more
justinfrench
Envato team
says

A better marketplace will replace the dreamhost box with an essential thing like purchase code. But we are less than better. Poverty is so severe that we can’t live without dreamhost referral income.

I’m looking into this — I have no context, it was in-place long before I was here, so I’m finding out who does.

by
by
by
by
by
by