1055 posts Best-dressed man at PressNomics 2013
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Parallelus says

I know that with all the hoopla going on with the home page, Magento themes and developers working on fixing the upload date bug it’s probably not a good time to suggest a new feature. I think I’ll forget if I don’t mention it while I’m thinking about it.

It would be wonderful if on the author contact forms there was a required drop down menu with a couple options for the email subject. For example…

What is this email in reference to:

  1. Theme: The name of one of my themes…
  2. Theme: Another theme name
  3. Theme: Yet another theme name
  4. General inquiry
  5. Other

I would say about 90% or more of people who contact me don’t mention which theme they are asking about. This is especially difficult when it is a pre-sales question and you can’t click the link to see what they purchased.

1882 posts YOU TOUCH IT YOU BUY IT
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FRESHFACE says

+1 It could be done a little more dummyproof ;) I also dont quite understand why we have to click on a link to see if a buyer bought it – it could be echoed in that email directly.

btw awesome badge man! congrats :)

1055 posts Best-dressed man at PressNomics 2013
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Parallelus says
+1 It could be done a little more dummyproof ;) I also dont quite understand why we have to click on a link to see if a buyer bought it – it could be echoed in that email directly. btw awesome badge man! congrats :)

I was even thinking, if an author has a bazillion themes the options could just include “Theme” in the drop down as an option and if selected a second menu would show to select the actual theme name. This would just limit the total number of items in the first drop down making it a little easier.

Thanks! I just got that shiny new badge last week and was very excited.

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bitpub says
btw awesome badge man! congrats :)

hehe – I was scratching my head to offer something constructive to the discussion just so I can also comment on the badge. Really amazing progress – I feel inspired :)

As for the discussion – yes the system can always be improved but I don’t know if the dropdown solution is the optimum one – some authors have 30 – 40 items and then there is one I know with over 205.

My worry is that these additional steps can discourage people from using the form. In my case it has really been the case that the template the email was about wasn’t mentioned and in the case of the ones that weren’t mentioned i could figure out out of context what it was about.

On the other hand i must admit that my files aren’t that complex as WP themes so I don’t get many support requests. Maybe things will change once I get around to adding more tempaltes.

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luckykind says

+1… maybe a better expantion on this, as well as a better UI, is if the form was already on the item page…

1) The user wouldn’t need to make extra clicks/selections, as the now “smart” form could send from what item the message was sent from…

2) There’s no need for the user to make extra clicks seeking it out on our profile page…

UI Rules: Less clicks make happy Users… ;)

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Motionreactor says

Rather than a drop-down form, perhaps the better context would be to place an inline but expandable contact form in the item page somewhere? Or at least a click-through to the existing form, with pre-filled subject.

I agree with bitpub though, it needs to be simple or it will shift to being more of a hinderance.

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Motionreactor says
+1… maybe a better expantion on this, as well as a better UI, is if the form was already on the item page…

1) The user wouldn’t need to make extra clicks/selections, as the now “smart” form could send from what item the message was sent from…

2) There’s no need for the user to make extra clicks seeking it out on our profile page…

UI Rules: Less clicks make happy Users… ;)

! Same thoughts, u posted it just before I finished writing! :)

659 posts
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luckykind says
+1… maybe a better expantion on this, as well as a better UI, is if the form was already on the item page…

1) The user wouldn’t need to make extra clicks/selections, as the now “smart” form could send from what item the message was sent from…

2) There’s no need for the user to make extra clicks seeking it out on our profile page…

UI Rules: Less clicks make happy Users… ;)
! Same thoughts, u posted it just before I finished writing! :)

Therefore, I’m the winner… I want your magic potion badge as prize…

1173 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Australia
  • Has sold $10,000+ on Envato Market
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+3 more
Motionreactor says
+1… maybe a better expantion on this, as well as a better UI, is if the form was already on the item page…

1) The user wouldn’t need to make extra clicks/selections, as the now “smart” form could send from what item the message was sent from…

2) There’s no need for the user to make extra clicks seeking it out on our profile page…

UI Rules: Less clicks make happy Users… ;)
! Same thoughts, u posted it just before I finished writing! :)
Therefore, I’m the winner… I want your magic potion badge as prize…

What if I told you it’s actually POISON ! :)

1055 posts Best-dressed man at PressNomics 2013
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+10 more
Parallelus says
+1… maybe a better expantion on this, as well as a better UI, is if the form was already on the item page…

1) The user wouldn’t need to make extra clicks/selections, as the now “smart” form could send from what item the message was sent from…

2) There’s no need for the user to make extra clicks seeking it out on our profile page…

UI Rules: Less clicks make happy Users… ;)
! Same thoughts, u posted it just before I finished writing! :)
Therefore, I’m the winner… I want your magic potion badge as prize…
What if I told you it’s actually POISON ! :)

Poison… like the kind that would kill you if you drank it, or the band from the 80’s?

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