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Art101
says

Hello,

2 of my GR items have been approved recently and I think they are under-priced, I opened a support ticket on 15 April and it have been forwarded to the necessary staff to review. but still no answer. please check.

Ticket ID: BSZ-971-45684

Thanks in advance Art101

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argenisferrer
says

Hello, Art101,

I apologise for the long delay. This happened because of a mistake made on our part with the status on your ticket. I have updated it to the correct status and ask you to please wait for the reviewers response.

Once again I do want to apologize for the inconvenience.

Kind regrads

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Art101
says

Hello, Art101,

I apologise for the long delay. This happened because of a mistake made on our part with the status on your ticket. I have updated it to the correct status and ask you to please wait for the reviewers response.

Once again I do want to apologize for the inconvenience.

Kind regrads

Thanks for clearing it up, I’m waiting.

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abstract-labs
says

I also had a slow ticket but it was my fault, I wrote the wrong email address so their reply went lost… you can contact support via twitter at https://twitter.com/envato_support with your ticket number so they can tell you how things are going, this is how I solved my problem ;)

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Art101
says

I also had a slow ticket but it was my fault, I wrote the wrong email address so their reply went lost… you can contact support via twitter at https://twitter.com/envato_support with your ticket number so they can tell you how things are going, this is how I solved my problem ;)

Thanks for your advice, I will.

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Endat
says

I had one as well.. took over 2 weeks and after a swarm 19 sales at the lower price, it was rectified :P

Personally, I want to approve the pricing before my item is put on sale.. I would rather not sell it at all than have my work devalued.. but that’s me.

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Art101
says

I had one as well.. took over 2 weeks and after a swarm 19 sales at the lower price, it was rectified :P Personally, I want to approve the pricing before my item is put on sale.. I would rather not sell it at all than have my work devalued.. but that’s me.

It was OK for me to b sold a couple of times on low price. but it is taking long time.

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Art101
says

Fixed, Thank you

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