I recently got a reply from a user while doing support for a Elite Author here saying this
“Whats going on? I’d appreciate a number where I could call and get real time support here…”
Should we start providing our phone numbers as well ??
haha! I actually had a very similar email recently
“Here are my problems with the theme, please call me on xxx-xxx-xxxx to discuss them.”
Obviously I called long distance straight away! /sarcasm
At least provide a personal cell phone number so I can wake you up if I need help.
Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!
I even provided hours of completely “free” support for a “buyer” who actually hadn’t bought my product
It’s a habit they have from the normal stores, they usually offer support only via phone and rarely via e-mail so they would think that this is how it works here as well.
You can’t copy-paste lines of code via phone!