907 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
Marvidude says

I recently got a reply from a user while doing support for a Elite Author here saying this

“Whats going on? I’d appreciate a number where I could call and get real time support here…”

Should we start providing our phone numbers as well :D ??

1584 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

haha! I actually had a very similar email recently

“Here are my problems with the theme, please call me on xxx-xxx-xxxx to discuss them.”

Obviously I called long distance straight away! :) /sarcasm

1148 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
fillerspace says

At least provide a personal cell phone number so I can wake you up if I need help.

267 posts What we do in life, echoes in eternity!
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
Prothemeus says

Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!

1148 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
fillerspace says

Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!

Thanks for the tip! I’m calling you right now! :evil:

3711 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
KrownThemes says

Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!

Happened to me once!!! :D

1822 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

I even provided hours of completely “free” support for a “buyer” who actually hadn’t bought my product :|

1959 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+8 more
FinalDestiny says

It’s a habit they have from the normal stores, they usually offer support only via phone and rarely via e-mail so they would think that this is how it works here as well. :)

3072 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Had an item featured on Envato Market
+5 more
wickedpixel says

You can’t copy-paste lines of code via phone! :)

469 posts
  • Helped several times protecting Envato Market against copyright violations
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Sells items exclusively on Envato Market
+7 more
Jaynesh says

I’ve had one person ask me to meet them in person so I can fix the issues :p

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by