911 posts
  • Has been part of the Envato Community for over 7 years
  • Located in Afghanistan
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+1 more
Marvidude
says

I recently got a reply from a user while doing support for a Elite Author here saying this

“Whats going on? I’d appreciate a number where I could call and get real time support here…”

Should we start providing our phone numbers as well :D ??

1716 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says

haha! I actually had a very similar email recently

“Here are my problems with the theme, please call me on xxx-xxx-xxxx to discuss them.”

Obviously I called long distance straight away! :) /sarcasm

1148 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
fillerspace
says

At least provide a personal cell phone number so I can wake you up if I need help.

267 posts What we do in life, echoes in eternity!
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
Prothemeus
says

Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!

1148 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
fillerspace
says

Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!

Thanks for the tip! I’m calling you right now! :evil:

3798 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+9 more
KrownThemes
says

Believe it or not but there are folks who will track down your personal number through Whois.net. Kinda creepy!

Happened to me once!!! :D

1997 posts
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
+3 more
Bedros
says

I even provided hours of completely “free” support for a “buyer” who actually hadn’t bought my product :|

2028 posts Don't Worry, Be Happy
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has referred 200+ members
+7 more
FinalDestiny
says

It’s a habit they have from the normal stores, they usually offer support only via phone and rarely via e-mail so they would think that this is how it works here as well. :)

3072 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Had an item featured on Envato Market
+6 more
wickedpixel
says

You can’t copy-paste lines of code via phone! :)

508 posts
  • Helped several times protecting Envato Market against copyright violations
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Sells items exclusively on Envato Market
+7 more
Jaynesh
says

I’ve had one person ask me to meet them in person so I can fix the issues :p

by
by
by
by
by
by