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tonvie says

I can only speak as one buyer but…

I agree with most of what was said already. Unfortunately, in the spirit of trying to be nice, too many authors have set the precedent of giving involved css help, logging into sites, even doing custom psd work! So to a point, some of you have caused this yourselves by being too darn nice :D

I read some of the comments around here and I can’t believe what you guys spend time helping people with! I sit back thinking, my god, there’s no way I’d answer that question with anything but ‘Refer to my video on Firebug for CSS customization’ and that’s it! And only under the rarest of circumstances would I ever offer to log into someone’s site! Having no search in discussion doesn’t help anything either. And I know you guys have your own forums, which just adds to the frustration in the end since we have to visit a gazillion sites for support.

Let me ask you a question, if the price went up to 60 buck per template would you still feel bad about the support? I’d pay 60 for the best templates around here with the current level of support I’ve experienced (now while you’re reading START SUPPORTING SELF HOSTED VIDEO ) lol, sorry, that was demanding :P

But please remember, for every fuss bucket out there, there’s one person (like me) who really appreciates what you guys do!!!

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SaurabhSharma says

Agreed. I am constantly bugged with one customer, who is not yet stopping to ask (demand) useless things yet, after 8 months of purchase. Some buyers are so adventurous..

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ThemeBlvd says

Agreed. I am constantly bugged with one customer, who is not yet stopping to ask (demand) useless things yet, after 8 months of purchase. Some buyers are so adventurous..

Just apologize and tell him “his customer support token has run out.” lol I did that one time and the guy believed me and apologized for not knowing there were support tokens…. Unfortunately I didn’t have the heart to play it out and told him I was joking before when I wrote that.

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JamiGibbs says

I agree with most of what was said already. Unfortunately, in the spirit of trying to be nice, too many authors have set the precedent of giving involved css help, logging into sites, even doing custom psd work! So to a point, some of you have caused this yourselves by being too darn nice :D

I read some of the comments around here and I can’t believe what you guys spend time helping people with! I sit back thinking, my god, there’s no way I’d answer that question with anything but ‘Refer to my video on Firebug for CSS customization’ and that’s it! And only under the rarest of circumstances would I ever offer to log into someone’s site! Having no search in discussion doesn’t help anything either. And I know you guys have your own forums, which just adds to the frustration in the end since we have to visit a gazillion sites for support.
Thanks for the feedback tonvie.

I’m a relatively new seller here and after reading this thread, I think that I’m guilty of providing more support than I probably should. Honestly, it’s because all the other sellers have set such a high standard!

The bar here on TF seems to be constantly raised not only in the support author’s provide but also with the features each theme includes. I think if a new author wasn’t keeping up with that sort of premium level (not only in theme quality/features but in support), they would have a low chance of any success simply because the buyer are now expecting that high level of service.

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SaurabhSharma says
Just apologize and tell him “his customer support token has run out.” lol I did that one time and the guy believed me and apologized for not knowing there were support tokens…. Unfortunately I didn’t have the heart to play it out and told him I was joking before when I wrote that.
I wonder, what they are still doing from 8 Months? They want to set up their site/business, or just keep playing with the Wordpress Theme by installing new widgets and plugins.
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settysantu says

Let me share my strange experience, this month couple of people demanded support with out buying my template.

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Parallelus says

Let me share my strange experience, this month couple of people demanded support with out buying my template.

Get used to it. I receive about 1 a day from someone that has never bought my theme or has multiple installs but only 1 license. The multi-install issue annoy’s me more because they have the audacity to ask for help on both site.

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settysantu says


Let me share my strange experience, this month couple of people demanded support with out buying my template.
Get used to it. I receive about 1 a day from someone that has never bought my theme or has multiple installs but only 1 license. The multi-install issue annoy’s me more because they have the audacity to ask for help on both site.

So am not only one ;)

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UI20 says

I brought this up months ago but sadly most people didn’t think this to be a problem. Now we are knee deep in it like I said we would be. Oh well… Maybe this could be a learning experience for Envato.

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JamiGibbs says

I brought this up months ago but sadly most people didn’t think this to be a problem. Now we are knee deep in it like I said we would be. Oh well… Maybe this could be a learning experience for Envato.

When do you receive support requests for items?

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