Support for Customers Not Being Able to Read English

How do you deal with this?

I just got a few support emails from customers that already pusrchased one of my themes but they don’t speak let alone read English to be able to go through the help file and set up their theme.

I was even wondering how did they determine if the theme was right for them if they could not read the description and features!

So I guess my question is what do you do in a case like this?

google translate seems like a pretty solid quick and dirty solution here

For them or for me?

What language you’re looking for ?

I’ll could be on hand to translate instruction files from English to German.

Oh, I see, you’re from Germany, too. So, my suggestion is unnecessary

A french speaking customer has purchased one of my themes. He doesn’t speak or read any English and that’s the challenge.

I have emailed him already with the suggestion to find someone he knows that could help him out as my French is non-existent!

@colorit, thanks for the offer and I could use it if it’s still on. Can you email me so we can talk about it? (I’m not German, yet ;))

For them or for me?

for them, just send him the doc text and tell him to put it into google translate. It can translate whole pages as well, so he may try it on the description page of your item.

Hi, I’m french and (yes, incredible!) I speak english So if you need some help leave me a message