2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market

Hello. I would like to know how it works, because i bought a theme and now i´m in need for support. Is there some live chat for this ?


3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
+13 more

Hi Fernanda, authors are not required to offer support, but most do. Those who choose to will outline how you should contact them on their profile page, in the item description or in the comments.

Tell us what theme you’ve purchased and we’ll be sure to point you in the right direction.

900 posts
  • Has sold $1,000+ on Envato Market
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+4 more

Hello Fernanda,

the best way to get started is the actual item page where you have purchased the item in question. You should see a tab “comments” above the preview image where you can usually post your questions.

But be aware: Some authors use a custom support forum and provide help only via this forum.

Also you can have a look in the documentation which is bundled to your item you’ve purchased. Usually there are some detailed instructions on how to get support for this specific item.

All the best and good Luck

Edit: Great, DzincStudio was once again faster than me :D

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes