2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
FERNANDASCOTT says

Hello. I would like to know how it works, because i bought a theme and now i´m in need for support. Is there some live chat for this ?

Thanks

3196 posts
  • Attended a Community Meetup
  • Has been a member for 3-4 years
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Brazil
  • Author had a Free File of the Month
  • Referred between 1000 and 1999 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+5 more
DzincStudio says

Hi Fernanda, authors are not required to offer support, but most do. Those who choose to will outline how you should contact them on their profile page, in the item description or in the comments.

Tell us what theme you’ve purchased and we’ll be sure to point you in the right direction.

894 posts
  • Europe
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Most Wanted Bounty Winner
  • Microlancer Beta Tester
  • Grew a moustache for the Envato Movember competition
infuse01 says

Hello Fernanda,

the best way to get started is the actual item page where you have purchased the item in question. You should see a tab “comments” above the preview image where you can usually post your questions.

But be aware: Some authors use a custom support forum and provide help only via this forum.

Also you can have a look in the documentation which is bundled to your item you’ve purchased. Usually there are some detailed instructions on how to get support for this specific item.

All the best and good Luck

Edit: Great, DzincStudio was once again faster than me :D

by
by
by
by
by
by