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outsideren says

Right now im on my 4th day waiting on a reply on a support case, is it just me or is the support getting slower and slower, I recall year back the support where way faster, but now it’s terrible, especially when it’s a case you need looked ad azap.

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ToivoMedia says

You can tweet support on twitter, and hopefully get a faster reply.

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KingDog Envato team says

Support has been a bit snowed under with tickets recently. They’re working through the backlog as quickly as they can :) Sorry for any delay!