12 posts
  • Bought between 10 and 49 items
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nickroberts says

I’ve been trying to open a ticket regarding a transaction where the payment was accepted (I have the Paypal receipt) and the download never materialized in my account. It showed an error screen “Whoops etc…” after processing the payment but no registration of the download. I cannot submit a ticket it just spins and spins on support.envato.com and since there are no phone numbers or email addresses to be able to send a ticket manually to I am resorting to posting this on the forum. Anyway to get some help here?

2 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
eshinno says

Same issue here with tickets. Trying to submit a ticket regarding my recent deposit (credits haven’t populated though I paid for them) but the ticket page hangs when trying to submit.

Is the staff on holiday? =(

5209 posts
  • Envato Staff
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  • Bought between 50 and 99 items
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+9 more
KingDog Staff says

Let me check with Support. Thanks!

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Just as a heads up I purchased an audio file a few moments ago and it also provided an error after payment. So now I need 2 files :)

2 posts
  • Bought between 50 and 99 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
crankstudio says

Exact same thing happened to me while purchasing a theme. Payment went though, no theme received :(

1 post
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
dvogtman says

Yep – same issue.

4 posts
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
nkoranda says

Same thing happened here as well. I unfortunately attempted payment three times before realizing it went through. $51 later, no file.

5209 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

Developers are working on it right now :)

3 posts
  • Bought between 1 and 9 items
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Andk22 says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

2 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
eshinno says

+1 for WAITING FOR PAYMENT CONFIRMATION :(

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