12 posts
  • 2 Years of Membership
  • Collector Level 2
  • Exclusive Author
nickroberts
says

I’ve been trying to open a ticket regarding a transaction where the payment was accepted (I have the Paypal receipt) and the download never materialized in my account. It showed an error screen “Whoops etc…” after processing the payment but no registration of the download. I cannot submit a ticket it just spins and spins on support.envato.com and since there are no phone numbers or email addresses to be able to send a ticket manually to I am resorting to posting this on the forum. Anyway to get some help here?

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longbeachcameratasingers Recent Posts Threads Started
2 posts
  • 4 Years of Membership
  • Collector Level 1
longbeachcameratasingers
says

Same issue here with tickets. Trying to submit a ticket regarding my recent deposit (credits haven’t populated though I paid for them) but the ticket page hangs when trying to submit.

Is the staff on holiday? =(

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Let me check with Support. Thanks!

12 posts
  • 2 Years of Membership
  • Collector Level 2
  • Exclusive Author
nickroberts
says

Just as a heads up I purchased an audio file a few moments ago and it also provided an error after payment. So now I need 2 files :)

2 posts
  • 3 Years of Membership
  • Canada
  • Collector Level 3
  • Exclusive Author
crankstudio
says

Exact same thing happened to me while purchasing a theme. Payment went though, no theme received :(

1 post
  • 3 Years of Membership
  • Collector Level 1
dvogtman
says

Yep – same issue.

4 posts
  • 5 Years of Membership
  • Collector Level 2
  • United States
nkoranda
says

Same thing happened here as well. I unfortunately attempted payment three times before realizing it went through. $51 later, no file.

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Developers are working on it right now :)

3 posts
  • 2 Years of Membership
  • Collector Level 1
Andk22
says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

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longbeachcameratasingers Recent Posts Threads Started
2 posts
  • 4 Years of Membership
  • Collector Level 1
longbeachcameratasingers
says

+1 for WAITING FOR PAYMENT CONFIRMATION :(

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