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jdsinger65 says

FYI also have problem with Paypal payment (no confirmation in now 2 hrs) and can’t submit a ticket.

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nickroberts says

Any update yet?

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doru says

I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.

I know is sucks to wait for a fix :) but this doesn’t happen every day.

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nickroberts says


I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.
I know is sucks to wait for a fix :) but this doesn’t happen every day.

I agree that it is not bad service per se but perhaps bad protocol that simultaneously we are unable to contact support regarding the problem. Housing the support server and payment servers or web servers where they are dependent on one another is inviting disaster.

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notahat Envato team says

Hi folks. Sorry about the troubles! We’re working hard to figure out what’s going on, and we’ll make sure it all gets sorted out.

nickroberts: Actually, the support servers are housed somewhere completely different to the marketplace. It’s coincidental that we’re having problems with both at the same time. (We’re actually seeing three different problems simultaneously at the moment. It never rains but it pours.)

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nickroberts says

I feel ya thank you for the update it is much appreciated. As someone who provides support services for my own company, along with media design and web content, I certainly understand problems usually come in threes anyway! :)

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Andk22 says

I’m new and I’m surprised this situation, maybe not so on other occasions.

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howeveriam says

I just bought a theme of 2winFactor “Aware – Responsive Wordpress Portfolio Theme” via Paypal (Jan 9, 2013 11:09:15 PST Transaction ID: 95U69201GG971131G)

But there is no download occur.

What up?

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DanyDuchaine says

Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha :D

Just kidding.

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nickroberts says

Purchases seem to be able to complete but the token or completion piece on the Envato side simply isn’t working. Furthermore the history in my account does not show a purchase at all and the download is nowhere to be found.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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