FYI also have problem with Paypal payment (no confirmation in now 2 hrs) and can’t submit a ticket.
Any update yet?
- Exclusive Author
- Has been a member for 5-6 years
- Sold between 10 000 and 50 000 dollars
- Envato Studio (Microlancer) Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Referred between 10 and 49 users
Andk22 saidI know is sucks to wait for a fix but this doesn’t happen every day.
I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …
Payment has been paid correctly.Bad service.
I agree that it is not bad service per se but perhaps bad protocol that simultaneously we are unable to contact support regarding the problem. Housing the support server and payment servers or web servers where they are dependent on one another is inviting disaster.
Hi folks. Sorry about the troubles! We’re working hard to figure out what’s going on, and we’ll make sure it all gets sorted out.
nickroberts: Actually, the support servers are housed somewhere completely different to the marketplace. It’s coincidental that we’re having problems with both at the same time. (We’re actually seeing three different problems simultaneously at the moment. It never rains but it pours.)
I feel ya thank you for the update it is much appreciated. As someone who provides support services for my own company, along with media design and web content, I certainly understand problems usually come in threes anyway!
I’m new and I’m surprised this situation, maybe not so on other occasions.
I just bought a theme of 2winFactor “Aware – Responsive Wordpress Portfolio Theme” via Paypal (Jan 9, 2013 11:09:15 PST Transaction ID: 95U69201GG971131G)
But there is no download occur.
Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha
Purchases seem to be able to complete but the token or completion piece on the Envato side simply isn’t working. Furthermore the history in my account does not show a purchase at all and the download is nowhere to be found.