- Bought between 1 and 9 items
- Has been a member for 0-1 years
FYI also have problem with Paypal payment (no confirmation in now 2 hrs) and can’t submit a ticket.
- Bought between 10 and 49 items
- Has been a member for 0-1 years
Any update yet?
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
Andk22 said
I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …Payment has been paid correctly.
Bad service.
I know is sucks to wait for a fix 
but this doesn’t happen every day.
- Bought between 10 and 49 items
- Has been a member for 0-1 years
doru said
Andk22 saidI know is sucks to wait for a fix
I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …Payment has been paid correctly.
Bad service.
I agree that it is not bad service per se but perhaps bad protocol that simultaneously we are unable to contact support regarding the problem. Housing the support server and payment servers or web servers where they are dependent on one another is inviting disaster.
- Australia
- Bought between 10 and 49 items
- Envato Developer
- Envato Staff
- Exclusive Author
- Has been a member for 3-4 years
Hi folks. Sorry about the troubles! We’re working hard to figure out what’s going on, and we’ll make sure it all gets sorted out.
nickroberts: Actually, the support servers are housed somewhere completely different to the marketplace. It’s coincidental that we’re having problems with both at the same time. (We’re actually seeing three different problems simultaneously at the moment. It never rains but it pours.)
- Bought between 10 and 49 items
- Has been a member for 0-1 years
I feel ya thank you for the update it is much appreciated. As someone who provides support services for my own company, along with media design and web content, I certainly understand problems usually come in threes anyway!
- Bought between 1 and 9 items
- Has been a member for 0-1 years
I’m new and I’m surprised this situation, maybe not so on other occasions.
- Bought between 1 and 9 items
- Has been a member for 2-3 years
- United States
I just bought a theme of 2winFactor “Aware – Responsive Wordpress Portfolio Theme” via Paypal (Jan 9, 2013 11:09:15 PST Transaction ID: 95U69201GG971131G)
But there is no download occur.
What up?
- Sold between 100 000 and 250 000 dollars
- Author was Featured
- Item was Featured
- Bought between 100 and 499 items
- Canada
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 10 and 49 users
Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha 
Just kidding.
- Bought between 10 and 49 items
- Has been a member for 0-1 years
Purchases seem to be able to complete but the token or completion piece on the Envato side simply isn’t working. Furthermore the history in my account does not show a purchase at all and the download is nowhere to be found.
