1 post
  • Bought between 1 and 9 items
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years
basicstheme says

Here is the same! I have made an payment there is no confirmation and the ticket support does not work.

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United States
howeveriam says

__ ;; I like your theme Dany~


Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha :D Just kidding.
16 posts
  • Referred between 10 and 49 users
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Sold between 1 000 and 5 000 dollars
idealUI says

+1 Same here too! I just purchased item, but no links to download sources.. (

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.

196 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 500 and 999 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
DanyDuchaine says

__ ;; I like your theme Dany~

Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha :D Just kidding.

Thanks man, I’d say go buy them but you can’t haha :)

4616 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says

Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.

I posted to Twitter myself and we’ve been updating this thread as news comes in :)

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

I apologize I was following the wrong twitter feed (not the main Envato one). Thanks for keeping us in the loop.

3 posts
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United States
howeveriam says

So, is here any customer support phone number?

We have to still waiting from this issue???

What the heck!!!

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

No there is no customer support number (Envato is located in OZ anyway) and when they have fixed the problem I am supposing you can fill out a support request.

1 post
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Hammerpress says


Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.
I posted to Twitter myself and we’ve been updating this thread as news comes in :)

For reference, @envato_support is the twitter KingDog is referring to… had to go on a little wild goose chase to find it since there are so many affiliated with ThemeForest.

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