1 post
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
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basicstheme says

Here is the same! I have made an payment there is no confirmation and the ticket support does not work.

3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in United States
howeveriam says

__ ;; I like your theme Dany~


Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha :D Just kidding.
16 posts
  • Has referred 10+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
idealUI says

+1 Same here too! I just purchased item, but no links to download sources.. (

12 posts
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  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
nickroberts says

Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.

210 posts
  • Located in Canada
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
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+5 more
DanyDuchaine says

__ ;; I like your theme Dany~

Purchase doesn’t work or only downloads? If it’s download it’s fine with me hahaha :D Just kidding.

Thanks man, I’d say go buy them but you can’t haha :)

6121 posts
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  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.

I posted to Twitter myself and we’ve been updating this thread as news comes in :)

12 posts
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  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
nickroberts says

I apologize I was following the wrong twitter feed (not the main Envato one). Thanks for keeping us in the loop.

3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in United States
howeveriam says

So, is here any customer support phone number?

We have to still waiting from this issue???

What the heck!!!

12 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
nickroberts says

No there is no customer support number (Envato is located in OZ anyway) and when they have fixed the problem I am supposing you can fill out a support request.

1 post
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
Hammerpress says


Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.
I posted to Twitter myself and we’ve been updating this thread as news comes in :)

For reference, @envato_support is the twitter KingDog is referring to… had to go on a little wild goose chase to find it since there are so many affiliated with ThemeForest.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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