3 posts
  • 1 Year of Membership
  • Collector Level 2
bsugar7
says

Hi all,

I purchased the Quasar theme from Themeforest yesterday and I am trying to leave a message for Rockthemes support forum (the guys who I purchased the theme from). I am unable to leave this message as their support forum page does not accept my password. Their support forum page is at http://support.rockthemes.net When I type in my details I am taken to the following link http://support.rockthemes.net/wp-login.php I am given a choice to change my password. To do this I have to give my email address or user name. It won’t accept my user name or email address.

The support I have had from Rockthemes so far is non existent and is why I am leaving a message on this forum. Has anyone on this forum had any interaction with Rockthemes before? If so is it any good? I know its holiday season but some of us are still at work (workaholics)

Any help is appreciated.

1680 posts Chris Robinson
  • Elite Author
  • Author Level 10
  • 7 Years of Membership
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contempoinc
says

Best bet is the contact form on their profile page:

http://themeforest.net/user/XanderRock
4889 posts
  • Beta Tester
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charlie4282
Moderator
says

It is a 5 star rated theme so I am guessing the support and theme itself is very good.

I am not sure where you clicked but in their profile it says their support forum is here http://support.rockthemes.net/ and it clearly explains how to sign up and “register” http://support.rockthemes.net/wp-login.php?action=register using your purchase code

Have you completed this process? Even if you sign up successfully as you said it is Christmas and support is not actually required at all for themes on here so while I am sure they will come back to you it may take a day or a few.

Good luck

198 posts Enjoy!
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XanderRock
says

Hi all,

Support is here :)

@bsugar7 You can contact me through my email on my profile if you are not able to login to our Support Forum. Do not worry, we are here to help. But we do not check Themeforest forums much. Because this forum of Themeforest is not for support but for general discussion. So it’s always best to send a PM when you have problems with registering.

@contempoinc and @charlie4282 You are awesome guys :) Thanks for guiding and explaning all of the details. You are the best :)

Enjoy!
XanderRock

1680 posts Chris Robinson
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contempoinc
says

@XanderRock No probs man

3 posts
  • 1 Year of Membership
  • Collector Level 2
bsugar7
says

Hey,

Thanks contempoinc and charlie4282. I have used the link which contempoinc provided and have managed to email Xanderrock.

I’m sure I will hear from him shortly.

Thanks again. Don’t work too hard like me during this holiday.

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