180 posts (-_(-_-(-_-)-_-)_-)
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
+3 more
Skywarrior
says

Hi guys. Basically our support forum is starting to take way to much time for us to reply, we have like 20-30 requests a day which takes a good amount of hours of our time. Do you guys use some kind of external support dude/company or you do it yourself? (I’m aiming this question at the mid to high sales authors).

Thanks!

3801 posts
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+11 more
KrownThemes
says

I don’t understand how 20 requests can take you hours. I spend only 1 hour on support / day and max 2 hours on Mondays (because i don’t work weekends). And it’s not like i don’t have any sales..

I wanted to outsource my support for so long now, but i still don’t need :D

180 posts (-_(-_-(-_-)-_-)_-)
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
+3 more
Skywarrior
says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

3801 posts
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+11 more
KrownThemes
says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

You help with installation and do custom work for free?

1893 posts Multimedia Artistry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Contributed a free file of the month
  • Won a Most Wanted contest
+4 more
dnp_theme
says

I think he does..

180 posts (-_(-_-(-_-)-_-)_-)
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
+3 more
Skywarrior
says

I think he does..

No I don’t

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