158 posts (-_(-_-(-_-)-_-)_-)
  • Has referred 100+ members
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Skywarrior says

Hi guys. Basically our support forum is starting to take way to much time for us to reply, we have like 20-30 requests a day which takes a good amount of hours of our time. Do you guys use some kind of external support dude/company or you do it yourself? (I’m aiming this question at the mid to high sales authors).

Thanks!

3567 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
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KrownThemes says

I don’t understand how 20 requests can take you hours. I spend only 1 hour on support / day and max 2 hours on Mondays (because i don’t work weekends). And it’s not like i don’t have any sales..

I wanted to outsource my support for so long now, but i still don’t need :D

158 posts (-_(-_-(-_-)-_-)_-)
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
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Skywarrior says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

3567 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
KrownThemes says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

You help with installation and do custom work for free?

1702 posts Multimedia Artistry
  • Elite Author: Sold more than $75,000 on Envato Market
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dnp_theme says

I think he does..

158 posts (-_(-_-(-_-)-_-)_-)
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Skywarrior says

I think he does..

No I don’t

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