152 posts (-_(-_-(-_-)-_-)_-)
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Italy
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Skywarrior says

Hi guys. Basically our support forum is starting to take way to much time for us to reply, we have like 20-30 requests a day which takes a good amount of hours of our time. Do you guys use some kind of external support dude/company or you do it yourself? (I’m aiming this question at the mid to high sales authors).

Thanks!

3507 posts Ruben Bristian
  • Most Wanted Bounty Winner
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+5 more
KrownThemes says

I don’t understand how 20 requests can take you hours. I spend only 1 hour on support / day and max 2 hours on Mondays (because i don’t work weekends). And it’s not like i don’t have any sales..

I wanted to outsource my support for so long now, but i still don’t need :D

152 posts (-_(-_-(-_-)-_-)_-)
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Italy
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 1-2 years
Skywarrior says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

3507 posts Ruben Bristian
  • Most Wanted Bounty Winner
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 6-7 years
  • Repeatedly helped protect Envato Market against copyright violations
  • Won a Competition
  • Bought between 100 and 499 items
  • Exclusive Author
  • Referred between 500 and 999 users
+5 more
KrownThemes says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

You help with installation and do custom work for free?

1675 posts Multimedia Artistry
  • Author had a Free File of the Month
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  • Referred between 100 and 199 users
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dnp_theme says

I think he does..

152 posts (-_(-_-(-_-)-_-)_-)
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Italy
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 1-2 years
Skywarrior says

I think he does..

No I don’t

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