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Skywarrior
says

Hi guys. Basically our support forum is starting to take way to much time for us to reply, we have like 20-30 requests a day which takes a good amount of hours of our time. Do you guys use some kind of external support dude/company or you do it yourself? (I’m aiming this question at the mid to high sales authors).

Thanks!

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KrownThemes
says

I don’t understand how 20 requests can take you hours. I spend only 1 hour on support / day and max 2 hours on Mondays (because i don’t work weekends). And it’s not like i don’t have any sales..

I wanted to outsource my support for so long now, but i still don’t need :D

180 posts (-_(-_-(-_-)-_-)_-)
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Skywarrior
says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

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KrownThemes
says

Basically its like 15-20 emails plus same in the forum, and its always backend related stuff :/.

You help with installation and do custom work for free?

1899 posts Multimedia Artistry
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dnp_theme
says

I think he does..

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Skywarrior
says

I think he does..

No I don’t

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