960 posts
  • Sells items exclusively on Envato Market
  • Has sold $10,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+7 more
joiaco
says

What is the quickest way to change an item from the incorrect category into the correct one? I’ve tried a support ticket but it keeps telling me the capcha is incorrect. Is there a specific Twitter tag for Support or the normal Envato one? Thanks.

1759 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+2 more
gbs
says

What is the quickest way to change an item from the incorrect category into the correct one? I’ve tried a support ticket but it keeps telling me the capcha is incorrect. Is there a specific Twitter tag for Support or the normal Envato one? Thanks.

You should create a ticket first, try reloading the page and do it again. Then you can twit the ticket number to @envato_support for faster handling :). Good luck :).

1486 posts Determined to give you nothing but the best!
  • Achieved the monthly Community Superstar Award
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+9 more
mrcharlesbrown
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it.

This process is a lot quicker than opening a support ticket.

960 posts
  • Sells items exclusively on Envato Market
  • Has sold $10,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+7 more
joiaco
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it. This process is a lot quicker than opening a support ticket.

Haha, very creative solution, thanks!

1759 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+2 more
gbs
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it. This process is a lot quicker than opening a support ticket.

Good one :D

1234 posts
  • Won a competition
  • Won a Most Wanted contest
  • Had an item featured in an Envato Pack
  • Has been a beta tester for an Envato feature
+7 more
chiccosinalo
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it. This process is a lot quicker than opening a support ticket.

i would go for this too.

1166 posts
  • Achieved the monthly Community Superstar Award
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
+2 more
TanyDi
says

I had the same problem 2 months ago. After waiting 10 days for support answer I did the same that mrcharlesbrown wrote – the problem was resolved after an hour.

by
by
by
by
by
by