960 posts
  • Exclusive Author
  • Author Level 5
  • Community Superstar
  • Featured Author
+7 more
joiaco
says

What is the quickest way to change an item from the incorrect category into the correct one? I’ve tried a support ticket but it keeps telling me the capcha is incorrect. Is there a specific Twitter tag for Support or the normal Envato one? Thanks.

1766 posts
  • Affiliate Level 1
  • Author Level 5
  • Beta Tester
  • Collector Level 1
+2 more
gbs
says

What is the quickest way to change an item from the incorrect category into the correct one? I’ve tried a support ticket but it keeps telling me the capcha is incorrect. Is there a specific Twitter tag for Support or the normal Envato one? Thanks.

You should create a ticket first, try reloading the page and do it again. Then you can twit the ticket number to @envato_support for faster handling :). Good luck :).

1495 posts Determined to give you nothing but the best!
  • Trendsetter
  • Elite Author
  • Author Level 8
  • Community Superstar
+12 more
mrcharlesbrown
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it.

This process is a lot quicker than opening a support ticket.

960 posts
  • Exclusive Author
  • Author Level 5
  • Community Superstar
  • Featured Author
+7 more
joiaco
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it. This process is a lot quicker than opening a support ticket.

Haha, very creative solution, thanks!

1766 posts
  • Affiliate Level 1
  • Author Level 5
  • Beta Tester
  • Collector Level 1
+2 more
gbs
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it. This process is a lot quicker than opening a support ticket.

Good one :D

1237 posts
  • Winner
  • Most Wanted Winner
  • Envato Pack
  • Beta Tester
+7 more
chiccosinalo
says

Here is the best way you can do it – simply change something in your tags in order to allow you to be able to re-submit the item for review. In ‘Message to the Reviewer’ write that you want to change this item’s present category to so-so category and then submit it. This process is a lot quicker than opening a support ticket.

i would go for this too.

1168 posts
  • Community Superstar
  • Weekly Top Seller
  • Author Level 5
  • 3 Years of Membership
+3 more
TanyDi
says

I had the same problem 2 months ago. After waiting 10 days for support answer I did the same that mrcharlesbrown wrote – the problem was resolved after an hour.

by
by
by
by
by
by