3 posts
  • 4 Years of Membership
  • Collector Level 2
MattyZS
says

I’ve emailed support well over 24hours ago, what is the typical response time?

402 posts Help Team Leader
  • Envato Team
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+7 more
MhW
Envato team
says

Hey Matty!

That’s a great question! Our Response Times are usually < 24 hours, although we’re experiencing a much higher demand than usual at the moment.

If you could let me know your ticket ID, I’ll be happy to have a look for you :)

- Christian

3 posts
  • 4 Years of Membership
  • Collector Level 2
MattyZS
says

Hi Christian,

Thanks for the quick reply its much appreciated. The Ticket ID is: DKR-619-88566

Just to add that I tried to install an older version of wordpress (the one the theme said it supported) and it’s still riddled with errors.

-Matt

402 posts Help Team Leader
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MhW
Envato team
says

Thanks Matt! :grin:

Just sent you a reply. Be sure to check your Spam / Junk folder.

- Christian

3 posts
  • 4 Years of Membership
  • Collector Level 2
MattyZS
says

That’s brilliant Christian,

Can I just give some more feedback and compliment you on your support. Its defiantly re assuring when issues get sorted out quick and easy. This site has been painless to deal with from start to end.

Now I just need to find a new theme!

All the best,

-Matt

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
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+7 more
MhW
Envato team
says

You’re welcome Matt! :grin:

Here’s hoping you find an awesome theme, and enjoy the rest of your weekend! :grin:

- Christian

1 post
  • 1 Year of Membership
  • Collector Level 1
driboul13
says

I have the same question. I contacted support Tuesday night. My ticket number is HUL-928-56344. I’d appreciate a look into this as I still need help.

911 posts Never trust a ballerina with a moustache
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Carmen
says

Hi driboul13, I’ve flagged your ticket with our support team and they will respond to you shortly. :)

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orange-themes
says

Hi!

We usually don’t do like this, but could someone please flag our ticket? Ticket ID: ROA-212-55548 It’s a really urgent payment issue. The ticket was submited yesterday.

Thanks!

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contrastblack
Envato team
says

Hi!

We usually don’t do like this, but could someone please flag our ticket? Ticket ID: ROA-212-55548 It’s a really urgent payment issue. The ticket was submited yesterday.

Thanks!

Support will be in touch shortly. Thank you for your patience.

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