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PixelGoose
says

Hello,

We emailed (#HDY-783-36766) on the 24th of February but still no answer. We still need help.

Thanks!

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DOTonPAPER
says

Hello,

I’m curious: DMCA notices have priority or they are answered with other tickets.

Thank you

165 posts Innovative Magical Ideas
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imithemes
says

My Support ticket id #LJB-888-44830 and no response in 4 days :( Yes Yes i know there was a weekend in between but now monday is already gone.

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Thunderbuddies
says

Best Would be to tweet them with the ticket ID :) . Cheers

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imithemes
says

Best Would be to tweet them with the ticket ID :) . Cheers

Thanks man! Will do now :)

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SilhouetteNSW
says

I sent a helpdesk request on 6th April [#MCS-546-17831], except for the automated response I received no other reply.

So I sent a follow up on 10th, still no response.

In the end I sent an email on the 12th requesting a credit for the purchase as I had buy another template rather than wait for someone to (maybe) get back me.

Waiting for the credit now.

Hmmmmm, I know [language removed] happens but this was a little frustrating.

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KingDog
Envato team
says

@SilhouetteNSW

Support will be looking at your ticket as soon as they can :) Just as a reminder, when you reply to a ticket before Support has a chance to reply, it bumps it back in the queue. That’s why your ticket may have been overlooked. Thanks!

Since this is an old thread I’m going to lock it down.

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