6 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item that was trending
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Sells items exclusively on Envato Market
+2 more
PixelGoose
says

Hello,

We emailed (#HDY-783-36766) on the 24th of February but still no answer. We still need help.

Thanks!

110 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Won a competition
  • Became a Top 20 Author of the Month
+10 more
DOTonPAPER
says

Hello,

I’m curious: DMCA notices have priority or they are answered with other tickets.

Thank you

156 posts Innovative Magical Ideas
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a competition
  • Won a Most Wanted contest
  • Has sold $250,000+ on Envato Market
+6 more
imithemes
says

My Support ticket id #LJB-888-44830 and no response in 4 days :( Yes Yes i know there was a weekend in between but now monday is already gone.

94 posts
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
Thunderbuddies
says

Best Would be to tweet them with the ticket ID :) . Cheers

156 posts Innovative Magical Ideas
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a competition
  • Won a Most Wanted contest
  • Has sold $250,000+ on Envato Market
+6 more
imithemes
says

Best Would be to tweet them with the ticket ID :) . Cheers

Thanks man! Will do now :)

4 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 10+ items on Envato Market
SilhouetteNSW
says

I sent a helpdesk request on 6th April [#MCS-546-17831], except for the automated response I received no other reply.

So I sent a follow up on 10th, still no response.

In the end I sent an email on the 12th requesting a credit for the purchase as I had buy another template rather than wait for someone to (maybe) get back me.

Waiting for the credit now.

Hmmmmm, I know [language removed] happens but this was a little frustrating.

6772 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

@SilhouetteNSW

Support will be looking at your ticket as soon as they can :) Just as a reminder, when you reply to a ticket before Support has a chance to reply, it bumps it back in the queue. That’s why your ticket may have been overlooked. Thanks!

Since this is an old thread I’m going to lock it down.

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