5 posts
  • Has been a member for 1-2 years
  • Sold between 50 000 and 100 000 dollars
  • Referred between 50 and 99 users
  • Exclusive Author
PixelGoose says

Hello,

We emailed (#HDY-783-36766) on the 24th of February but still no answer. We still need help.

Thanks!

83 posts
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
  • Won a Competition
+1 more
DOTonPAPER says

Hello,

I’m curious: DMCA notices have priority or they are answered with other tickets.

Thank you

42 posts Innovative Magical Ideas
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 1-2 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Exclusive Author
  • United States
imithemes says

My Support ticket id #LJB-888-44830 and no response in 4 days :( Yes Yes i know there was a weekend in between but now monday is already gone.

79 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
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  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 100 and 199 users
  • Bought between 50 and 99 items
Thunderbuddies says

Best Would be to tweet them with the ticket ID :) . Cheers

42 posts Innovative Magical Ideas
  • Elite Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 1-2 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Exclusive Author
  • United States
imithemes says

Best Would be to tweet them with the ticket ID :) . Cheers

Thanks man! Will do now :)

4 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
SilhouetteNSW says

I sent a helpdesk request on 6th April [#MCS-546-17831], except for the automated response I received no other reply.

So I sent a follow up on 10th, still no response.

In the end I sent an email on the 12th requesting a credit for the purchase as I had buy another template rather than wait for someone to (maybe) get back me.

Waiting for the credit now.

Hmmmmm, I know [language removed] happens but this was a little frustrating.

5201 posts
  • Envato Staff
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  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
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+8 more
KingDog Staff says

@SilhouetteNSW

Support will be looking at your ticket as soon as they can :) Just as a reminder, when you reply to a ticket before Support has a chance to reply, it bumps it back in the queue. That’s why your ticket may have been overlooked. Thanks!

Since this is an old thread I’m going to lock it down.

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