ThemeForest

Support rocks!

2942 posts
  • Has been a member for 3-4 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 100 and 499 items
  • Australia
  • Referred between 200 and 499 users
DDStudios says

I just received an email from the support concerning an issue I reported about something I tough was a big problem and I just wanted to say how happy I am about the answer I got and from now on I will not report any problem to the forum, i’ll email the support directly.

Sorry for my stupid attitude guys.

1 year ago
1008 posts
  • Has been a member for 3-4 years
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Bought between 50 and 99 items
  • United States
  • Referred between 200 and 499 users
ThemeBlvd says

Don’t apologize, I like the opposite attitude of this thread. It’s a nice change up to the threads we’re normally seeing regarding support and reviewers… Everyone needs some lovin, I don’t think envato staff are any different!

1 year ago
10 posts
  • Has been a member for 1-2 years
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 1 and 9 items
  • Lithuania
  • Referred between 1 and 9 users
PurpleChamber says

so whats the issue?. its all good though :)

1 year ago
2389 posts Put a Donk On It
  • Has been a member for 2-3 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Tutorial to a Tuts+ Site
  • Interviewed on the Envato Notes blog
  • Beta Tester
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 10 and 49 items
  • United Kingdom
  • Referred between 50 and 99 users
ThemeProvince says

Danny Glover is too old for this.

1 year ago
1962 posts
  • Has been a member for 2-3 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Interviewed on the Envato Notes blog
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Peru
  • Referred between 200 and 499 users
crozer says

Personally I never had any issues with Envato Support. I do assume, however, that if you send an email like zomfg i haz buyed wrong theme need credit omg now ok (yeah, that was a dramatization), the Support staff will look for a more decent, logical and respectful email. And I consider that to be fully reasonable.

So, the moral of the story would be to send clearly readable, logic, precise and kind emails to Support.

Chris ;)

1 year ago
2942 posts
  • Has been a member for 3-4 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Elite Author
  • Bought between 100 and 499 items
  • Australia
  • Referred between 200 and 499 users
DDStudios says

Don’t apologize, I like the opposite attitude of this thread. It’s a nice change up to the threads we’re normally seeing regarding support and reviewers… Everyone needs some lovin, I don’t think envato staff are any different!

No I mean, I apologize for my stupid behavior because everytime I have something to say about someone I do it on the forum because I’m pissed :)

1 year ago
194 posts Devil Can't Burn
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
Devilcantburn says

No I mean, I apologize for my stupid behavior because everytime I have something to say about someone I do it on the forum because I’m pissed :)

LOL !!!!

1 year ago
268 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Envato Staff
  • Support Staff
  • Exclusive Author
  • Bought between 1 and 9 items
  • United States
  • Referred between 10 and 49 users
raptour says

I know for a fact support loves hugs. I know someone, who knows someone who knows someone who knows.

1 year ago
raptour is an Envato staff member
1962 posts
  • Has been a member for 2-3 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a File in an Envato Bundle
  • Interviewed on the Envato Notes blog
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Peru
  • Referred between 200 and 499 users
crozer says

I know for a fact support loves hugs. I know someone, who knows someone who knows someone who knows.

Whose name starts with D and ends with ew! I just saw a huge cockroach!.. Whoops, guess I already spoiled the party! :P

1 year ago
2425 posts Customer Service Manager aka SuperDrew
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Tutorial to a Tuts+ Site
  • Contributed a Blog Post
  • Attended a Community Meetup
  • Interviewed on the Envato Notes blog
  • Envato Staff
  • Support Staff
  • Author had a Free File of the Month
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Bought between 50 and 99 items
  • United States
  • Referred between 10 and 49 users
CreatingDrew says

I love hugs! :D

Seriously though, thanks for the nice words Dany and all, this really makes our day!

1 year ago
CreatingDrew is an Envato staff member
by
by
by
by
by